Customer Service Specialist

1 month ago


Fareham, United Kingdom Ground Control Technologies Ltd. Full time

**Job Overview**:
**Key Responsibilities**:

- Provide high-level technical support, skilfully handling issues escalated from Tier 1 with acumen and agility.
- Ensure customer satisfaction through stellar service across diverse sectors, maintaining precise documentation.
- Work collaboratively to refine service delivery and customer support methodologies.
- Commit to ongoing learning and growth in the satellite communication field.
- Mentor Tier 1 team members, fostering their technical growth and enhancing their troubleshooting skills.

**Qualifications**:

- A degree or equivalent in a technical discipline, such as Computer Science, Information Technology, or Engineering.
- Experience in technical support roles with a history of quickly mastering unfamiliar technologies.
- An analytical, detail-oriented mindset with a robust problem-solving aptitude.
- IT or network engineering certifications are a plus.

**Skills**:

- A fervent eagerness to learn and adapt within the evolving landscape of technologies and industry trends.
- Excellent communication prowess, capable of distilling complex technical concepts into clear, manageable information.
- Exceptional organisational abilities, adept at prioritising and efficiently managing time.
- A proactive, optimistic outlook on overcoming technical challenges.

**Working Hours**: Full-time, 40 hours per week

**Salary**: £35,000 per year and potential for advancement.

**Benefits**:

- Engage with pioneering projects and cutting-edge technology.
- A progressive team environment focused on innovation.
- Modern, open-plan office with the option for standing desks.
- Flexibility in work arrangements.
- Vitality health insurance.
- Employer pension contributions at 5% of salary.

**Who Are We?**

At Ground Control, we're at the vanguard of satellite tracking and IoT services. Our products, utilised by a diverse clientele from governmental entities to conservation efforts, offer global tracking and communication solutions. Our robust management platforms underpin our hardware, handling data processing, visualisation, billing, and reporting.

**Salary**: From £35,000.00 per year

**Benefits**:

- Cycle to work scheme
- Flexitime
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 5 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Fareham (required)

Ability to Relocate:

- Fareham: Relocate before starting work (required)

Work Location: Hybrid remote in Fareham

Application deadline: 08/03/2024



  • Fareham, United Kingdom CPG LOGISTICS Full time

    CPG Logistics operates from state-of-the-art warehouses and is recognised as one of the UK’s foremost solution providers for both specialist logistics services and supply chain management. We provide exceptional service to our customers and the majority of our new business is through recommendation or internal growth with companies. The Customer Service...


  • Fareham, Hampshire, United Kingdom CPG LOGISTICS Full time

    CPG Logistics operates from state-of-the-art warehouses and is recognised as one of the UK's foremost solution providers for both specialist logistics services and supply chain management. We provide exceptional service to our customers and the majority of our new business is through recommendation or internal growth with companies.The Customer Service...


  • Fareham, Hampshire, United Kingdom Ground Control Technologies Ltd. Full time

    Job Overview:Key Responsibilities: Provide highlevel technical support, skilfully handling issues escalated from Tier 1 with acumen and agility. Ensure customer satisfaction through stellar service across diverse sectors, maintaining precise documentation. Work collaboratively to refine service delivery and customer support methodologies. Commit to ongoing...


  • Fareham, United Kingdom RSD Recruitment LTD Full time

    **Customer Service Specialist** **Fareham** **£28,000 - £30,000** The **Customer Service Specialist **role will act as a direct support to the Head of Customer Service. You will hold responsibility for supporting and growing the relationships of a specific group of customers, allocated to you, as well as maximising opportunity within transactional &...

  • Office Administrator

    4 weeks ago


    Fareham, United Kingdom Customer Service and Call Centres Full time

    **Job Title: Office Administrator** **Location: Fareham / PO15** **Hours: 8.30am to 5pm / Monday - Friday** **Pay: £12 per hour / weekly pay / Temporary** Our client has a temporary Vacancy in our Fareham branch for a temporary office administrator. Key support for the clients Service Coordination and internal sales process, training will be...


  • Fareham, United Kingdom HSBC Full time

    -Job description **Customer Service Advisor, Wealth Technical Support** **Location: Hybrid working available** **Salary: £22,750 + excellent benefits** **Hours: 35 hours per week** As a Contact Centre Customer Service Representative, you will provide our customers with an outstanding service we can all be proud of, by taking ownership of customer’s...

  • Office Administrator

    3 weeks ago


    Fareham, Hampshire, United Kingdom Customer Service and Call Centres Full time

    Job Title: Office AdministratorLocation: Fareham / PO15Hours: 8.30am to 5pm / Monday - FridayPay: £12 per hour / weekly pay / TemporaryOur client has a temporary Vacancy in our Fareham branch for a temporary office administrator.Key support for the clients Service Coordination and internal sales process, training will be provided. Arranging collection of...


  • Fareham, Hampshire, United Kingdom Advanced Resource Managers UK Full time

    Our client who are a growing telecommunications company, are seeking a Customer Service Account Specialist to join their team.Overview:The main objective of the role is to manage the relationship and processes to ensure a smooth transition into the company.Responsibilities (training provided): Place and manage Fixed Line, Broadband, SIP, and mobile product...


  • Fareham, United Kingdom Hays Specialist Recruitment Limited Full time

    £27 - 28.5k Full time on site 3 Kites Croft Business Park, Fareham, Hampshire, England, PO14 4FL. Main DutiesAs a property service coordinator, your main responsibilities will be to provide support to the retail helpdesk Lead in the management and delivery of contractual obligations and client expectations, logging jobs from retail stores on the CAFM system...


  • Fareham, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full time

    You will be working for an award-winning leading firm of Accountants and Business Advisors operating across the UK, Nordics and the USA. They have seen dramatic growth in recent years which has made them the 9th largest accountancy firm in the UK, and as a result of this growth, they are now looking to invest in their skills set even further. Want a career...


  • Fareham, United Kingdom SDW Recruitment Ltd Full time

    Commercial Customer Service Coordinator Do you have excellent Shipping and Customer Service Skills and looking for a new role within the shipping sector Our client, al leading shipping company serving the Caribbean is looking to recruit a Commercial Customer Service Coordinator to join their friendly team at their offices in Fareham. The Role: As a...


  • Fareham, United Kingdom Hays Specialist Recruitment Limited Full time

    You will be working for an award-winning leading firm of Accountants and Business Advisors operating across the UK, Nordics and the USA. They have seen dramatic growth in recent years which has made them the 9th largest accountancy firm in the UK, and as a result of this growth, they are now looking to invest in their skills set even further. Want a career...

  • Customer Service

    4 weeks ago


    Fareham, United Kingdom Wild Recruitment Full time

    We are seeking an energetic **Customer Service Professional** with excellent phone skills to join our client based in Whiteley, Fareham. As a Customer Service Professional, your responsibilities will include: - Build and nurture client relationships - Handle client enquiries and upsell services via phone - Retain existing clients by providing fantastic...


  • Fareham, United Kingdom Hendy Group Full time

    We have an exciting opportunity for a Customer Retention Specialist to join our multi-franchise team, based in Fareham. As part of our dedicated multi-franchise Retention & Renewals team, you will play an important role within a small team responsible for prospecting, converting and retaining repeat customers for multi-franchise vehicle sales and servicing...

  • Customer Service

    2 weeks ago


    Fareham, United Kingdom Delivered Portsmouth Full time

    Our customer's thoughts and suggestions are important to us and so you'll be responsible for handling their feedback, investigating complaints to drive excellence within the department and wider organisation. Your ability to manage multiple tasks and prioritise is key for success in this role. You will be expected to juggle customer enquires, your own...

  • Customer Service

    3 weeks ago


    Fareham, Hampshire, United Kingdom Delivered Portsmouth Full time

    Our customer's thoughts and suggestions are important to us and so you'll be responsible for handling their feedback, investigating complaints to drive excellence within the department and wider organisation.Your ability to manage multiple tasks and prioritise is key for success in this role. You will be expected to juggle customer enquires, your own...


  • Fareham, United Kingdom Pertemps Basingstoke Full time

    Customer Service Administrator Pertemps are currently recruiting for a Customer Service Administrator to join a catering and cleaning distribution business based in Fareham. This is a full-time permanent position. Responsibilities as a Customer Service Administrator: - Receive and process customer orders accordingly - Onboarding of new accounts - Answering...


  • Fareham, United Kingdom Pertemps Basingstoke Full time

    Customer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a catering and cleaning distribution business based in Fareham. This is a full-time permanent position.Responsibilities as a Customer Service Administrator:- Receive and process customer orders accordingly- Onboarding of new accounts- Answering...


  • Fareham, United Kingdom Pertemps Basingstoke Full time

    Customer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a catering and cleaning distribution business based in Fareham. This is a full-time permanent position.Responsibilities as a Customer Service Administrator:- Receive and process customer orders accordingly- Onboarding of new accounts- Answering...


  • Fareham, United Kingdom Pertemps Basingstoke Full time

    Customer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a catering and cleaning distribution business based in Fareham. This is a full-time permanent position.Responsibilities as a Customer Service Administrator:Receive and process customer orders accordinglyOnboarding of new accountsAnswering customer...