Telco 5g Core Support Consultant

4 weeks ago

London, United Kingdom Oracle Full time

Telco 5G Core Consultant support will deliver Oracle Telco 5G core-based customer solutions for the consulting services organization.
Primary responsibility for the technical delivery and support of a customer solution. The Consultant will work with the delivery team and other vendors to successfully scope and deliver customer solutions.

Key activities:

- Performance Optimization/automation/scripting
- Integration/Interoperability/Automated Testing
- 24/7 Advanced Support handling tickets for expedited resolutions

**What you'll do**
- Provide Professional services for Oracle Communications Cloud Native (CN) based 5G core NFs (PCF, NRF, SCP, IWF, UDR, NSSF, SEPP, SLF, BSF, etc.)
- Services provided include network integration, system provisioning, capacity analysis, special feature implementation, Test Plan creation, and execution. CI/CD knowledge is a plus.
- Service support delivery activities include on-site and remote support of new systems, technical discussions, explanations of proposed solutions with customers, development of methods of procedure, and other documentation as required by the customer.
- Maintain use cases, call flows, policy rules, routing rules, and database query logic/scripts based on customer’s Business and Service Use Cases.
- Assist with resolving network faults, including performance metrics and call processing-related issues.
- Assist customers in preparation of maintenance windows execution: knowledge transfer regarding the activities to be executed, prepare customer documentation, identify risks and potential impacts and prepare contingency plans.
- Attend emergency calls 24/7 to support and evaluate operational problems and issues, analyze, and perform workaround or solution on short-term proposals.

**What you'll bring
- Excellent interpersonal, organizational, communication, and presentation skills.
- Ability to interpret and develop a detailed network/system drawing and excellent problem-solving/analytical skills.
- Knowledge & experience of data communications concepts of network architecture, TCP/IP Protocol suite, SNMP, NTP, and troubleshooting.
- Knowledge & experience with VPN, IPSec, SCTP, TLS, IPv4, and IPv6, and Routing Protocols/technologies. Ansible Tower, Playbook, and REST API knowledge are a plus.
- Knowledge of platforms framework and Operating Systems: Linux/Unix, Windows, Cloud Native (CN), Kubernetes (K8s), Grafana, Kibana, Jaeger, Jenkins, Selenium, Open stack, and Kubernetes certification preferred.
- Must be a self-starter and able to work independently with Field service experience in customer-facing roles.
- Ability to effectively deal with multiple activities, changing priorities, organizational skills, and ability to perform under pressure in critical situations.
- Willingness to travel for domestic and international travel and willing to work in shifts.
- Strong oral and written communications skills and must be able to clearly and effectively communicate work status, risks, and issues.
- Willing to attend and support Maintenance Window (on-site or remotely).
- Willing to attend duty shifts of 24 X 7 on-call support on a rotational basis.
- English Language is mandatory (middle level to have a fluent conversation)

**Education**
- BS required, MS preferred in Computer Science, Electrical Engineering, or equivalent experience.
- 3+ years’ experience supporting large-scale service provider network infrastructures.
- Optional CCNA or CCNP or equivalent IP networking certification preferred.

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