Customer Services Consultant

2 months ago

Newtownards, United Kingdom Post Office Ltd Full time

**Summary**:
**Salary**: Starting from £12.62 and raising to £14.53 after 12 months (Subject to completion of probation period)

**Hours**: 20 per week

**Contract Details**: 12 months FTC

**Location**: Newtownards Branch

**Reporting to**: Branch Manager

**Division**: Retail

At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services to every person in the land.

Working as part of our busy team, building a great rapport with customers will come naturally to you as you work in all areas of the Post Office, including the Counter, Postshop, Travel Area and Meet & Greet.

You will need the ability to communicate easily and effectively with customers and match our products to their needs. A genuine enthusiasm for delivering exceptional customer service, while driving sales of our innovative products and services is essential.

**What to expect**:
Working in one of our Directly Managed Branches (DMBs), the purpose of this role is to Wow our customers by offering a consistent level of customer service, introducing them to our fantastic range of services and financial products that meet their needs.

**What we can do for you**:

- Giving every one of our customers outstanding customer experience, so that they can always be “Wowed”.
- Greeting and building a strong rapport with our customers, highlighting the benefits of our products and services.
- Generate high quality sales opportunities by generating customer referrals and appointments as appropriate.
- Working as an integral part of a team, being flexible and adapting the way that you work, understanding how you contribute towards the overall financial success of the branch.
- Processing our wide range of transactions and balancing both monies and stock with a high degree of accuracy and compliance to our branch standards.
- Provide advice to customers to ensure that they select the right product that meets the needs of the customer, e.g. Mails, Travel Money etc.
- Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements.

**What you’ll need to succeed**:
Knowledge
- In the role you will need to demonstrate an excellent knowledge across our whole range of products and keep yourself updated with any product changes, including those offered by our competitors.
- You understand what outstanding customer service looks, feels and sounds like; this is an important foundation to your knowledge base.

Customer Service
- You demonstrate passion and enthusiasm to Wow your customers and be able to hold friendly, informed conversations about our products and services, keeping up the engagement even when things get busy.

**Skills**:

- Your personality and qualities are what we value the most at Post Office.
- We need our people to embody our key values of care, challenge, and commit. We want our people to be passionate about our products and to be friendly and warm in their conversations with our customers.
- You will need to be a great team player who understands and respects everybody’s contribution to our success and is able to proactively help and support fellow team members, sharing your knowledge and ideas.

**About us**:
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK’s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.

**Our Ways of Working** underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.

By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short**:Working in partnership**, as **one team**, we **deliver **amazing results

**The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job

  • Customer Service

    5 days ago

    Newtownards, United Kingdom Black Fox Solutions Full time

    **Customer Service** **Newtownards** **£22-24k (DOE)** Fantastic opportunity to join a leading supplier into the food industry on a permanent basis! **The role**: - Processing customer orders - Build rapport with customers and provide excellent customer service - Liaising with customers in regards to deliveries / queries - General administration -...

  • Customer Service

    2 months ago

    Newtownards, United Kingdom Black Fox Solutions Full time

    **Customer Service** **Newtownards** **£21-24k (DOE)** Join a leading supplier into the food and catering industries on a permanent basis!! **The role**: - Providing excellent customer service to existing customers and giving advice on queries - Processing customer orders - Liaising with other departments - Support sales team - General admin duties -...

  • Customer Service Representative

    2 weeks ago

    Newtownards, United Kingdom Vickerstock Ltd Full time

    **Customer Service Representative | Newtownards** 7759 Vickerstock are proud to be working in partnership with one of Northern Ireland’s market leading, FMCG clients to recruit an experienced Customer Service Representative to join their established team in Newtownards. Your new role as a Customer Service Representative: - Providing effective and...

  • Customer Service Representative

    2 weeks ago

    Newtownards, United Kingdom Vickerstock Full time

    **Job details**: - Posted 14 March 2023 - Salary Negotiable - LocationNewtownards - Job type Permanent - DisciplineProfessional Services Jobs - Reference7759_1678788343 - Contact NameMary Quinn **Job description**: **Customer Service Representative | Newtownards** 7759 Vickerstock are proud to be working in partnership with one of Northern Ireland's...

  • Customer Service Representative

    4 weeks ago

    Newtownards, United Kingdom Vickerstock Full time

    **Job details**: - Posted 25 April 2023 - Salary Negotiable - LocationNewtownards - Job type Permanent - DisciplineProfessional Services Jobs - Reference7569_1682426751 - Contact NameMary Quinn **Job description**: **Customer Service Representative | Newtownards** Vickerstock are proud to be working in partnership with one of Northern Ireland's market...

  • Customer Service Executive

    1 week ago

    Newtownards, United Kingdom Rich Sauces Full time

    The Customer Service person is responsible for ensuring each customer receives outstanding service by providing a friendly and professional experience. In this role you will be able to quickly establish rapport with customers and contribute to overall customer satisfaction. You will be required to build and maintain a strong knowledge of Rich Sauces’...

  • Customer Service Advisor

    1 month ago

    Newtownards, United Kingdom MPA Recruitment Full time

    **Job: Customer service Advisor** **Type: Temporary** **Location: Newtownards** **Salary: £10.98PH** **Hours of work: Monday to Friday 9am - 5pm** The CSU Advisor will support the Manager to deliver excellent customer service via the telephone and/or at the public counter acting as a customer advocate across a comprehensive range of housing services....

  • Customer Service Advisor

    2 days ago

    Newtownards, United Kingdom MPA Recruitment Full time

    **Job: Customer service Advisor** **Type: Temporary** **Location: Newtownards** **Salary: £10.98PH** **Hours of work: Monday to Friday 9am - 5pm** The CSU Advisor will support the Manager to deliver excellent customer service via the telephone and/or at the public counter acting as a customer advocate across a comprehensive range of housing services....

  • Customer Service Assistant

    2 weeks ago

    Newtownards, United Kingdom Progressive Building Society Full time

    Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners.** **Supported by a** **strong high street presence and ambitious growth plans, our...

  • Customer Service Advisor

    1 week ago

    Newtownards, United Kingdom Hughes Insurance Full time

    **Customer Service Advisor (Part-time, Compressed hours or Full-time)** **Location**: We typically work from home with the flexibility to work in the Newtownards Office 2 days per week, although not mandatory. **Salary**: £21,000 - £23,500 per annum, non-negotiable. We also offer the following **benefits**: - 26 days annual leave plus 7 statutory...

  • Customer Service Advisor

    3 weeks ago

    Newtownards, United Kingdom Shnuggle Ltd - Newtownards Full time

    Shnuggle design and sell award-winning baby products worldwide, operating from our head office in Newtownards. We have a fantastic opportunity to be part of a successful and growing company. The most important aspect of this role is the person should be friendly, kind and helpful, as you are the front face of Shnuggle in all customer engagements. Your aim...

  • Barista/customer Service

    2 weeks ago

    Newtownards, United Kingdom Sugarcane Cafe Bistro Full time

    We have a fantastic opportunity for a fully qualified and exceptional Barista. We have a part time position At Sugarcane we take our coffee seriously. We quality check it daily for grind and consistency. Would suit either a full time or at least a 24 hrs per week contract. Experienced barista with waiting experience. Being a very busy cafe we require a...

  • Barista/customer Service

    1 week ago

    Newtownards, United Kingdom Sugarcane Cafe Bistro Full time

    We have a fantastic opportunity for a fully qualified and exceptional Barista. We have a part time position At Sugarcane we take our coffee seriously. We quality check it daily for grind and consistency. Would suit either a full time or at least a 24 hrs per week contract. Experienced barista with waiting experience. Being a very busy cafe we require a...

  • Barista/customer Service

    3 weeks ago

    Newtownards, United Kingdom Sugarcane Cafe Bistro Full time

    Wanted!! Due to our expansion we have a fantastic opportunity for a fully qualified and exceptional Barista. At Sugarcane we take our coffee seriously. We quality check it daily for grind and consistency. Would suit either a full time or at least a 30hr per week contract. Experienced barista with waiting experience. Being a very busy cafe we require a...

  • Barista/customer Service

    4 days ago

    Newtownards, United Kingdom Sugarcane Cafe Bistro Full time

    Wanted!! Due to our reopening of some evenings we have a fantastic opportunity for a fully qualified and exceptional Barista. At Sugarcane we take our coffee seriously. We quality check it daily for grind and consistency. Would suit either a full time or at least a 30hr per week contract. Experienced barista with waiting experience. Being a very busy...

  • Customer Service

    3 weeks ago

    Newtownards, United Kingdom Velocity Workwear Ltd Full time

    **Customer Service & Administration Assistant - Part-time.** **Responsibilities** - Communicate with customers, answer queries, and resolve problems - Build strong relationships with customers and promote our brand - Handle and resolve customer complaints with understanding and diplomacy - Provide product and service recommendations based on customer...

  • Sales and Design Consultant

    1 month ago

    Newtownards, United Kingdom Bathline Full time

    We wish to recruit a Sales and Design Consultants for our Bathline Showroom in Bangor. This role is a great opportunity for an individual to utilise their knowledge and build their career within one of the UK and Ireland’s leading Independent merchants. Key Duties for the role of Sales and Design Consultant include: - Working in a bathroom showroom sales...

  • Customer Service Assistant

    3 weeks ago

    Newtownards, United Kingdom B&M Full time

    **B&M Retail are currently recruiting for Customer Service Assistants to join our team in Ards Shopping Centre, These are temporary, **part-time positions** with 12 hours a week **guaranteed**.** We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the...

  • Customer Service Assistant

    2 months ago

    Newtownards, United Kingdom Keenan Seafood Limited Full time

    Keenan Seafood is a leading supplier of fresh and frozen seafood to the catering and retail trades throughout N Ireland. An exciting new business opportunity has arisen for the company to operate a fresh fish counter, on a concession basis. The Customer Service Staff will be key members of the Team in ensuring that customers receive an outstanding level of...

  • Customer Service Advisor

    1 day ago

    Newtownards, United Kingdom Riada Resourcing Full time

    **Northern Ireland Housing Executive - Customer Service Unit Advisor - Newtownards** NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. Have you got administrative/customer service experience and looking...