Receptionist
5 months ago
**Receptionist**
Join our friendly and professional team at The Grange Hotel which enjoys an unrivalled position in the pretty little coastal town of Grange-over-Sands. This 4-star property with opulent decor, breath-taking panoramic bay views, is only fifteen miles from Lake Windermere, and provides an ideal gateway to the awe-inspiring majesty of the Lake District National Park.
Location: Grange Hotel, Station Square, Grange-over-Sands, Cumbria, LA11 6EJ
**Salary**: as above
Your role:
- Welcome and greet guests.
- Answer and direct incoming calls.
- Inform guests of hotel rates and services.
- Make and confirm reservations for guests.
- Ensure proper room allocation.
- Register and check guests in.
- Confirm relevant guest information.
- Verify guest's payment method.
- Verify and imprint credit cards for authorisation.
- Issue room keys and direct guests to their rooms.
- Maintain clear and accurate records of guest room bookings.
- Compute all guest billings, accurately post charges to guest rooms and house accounts.
- Receive and transmit messages for guests.
- Listen and respond to guest queries and requests both in-person and by phone.
- Provide accurate information about local attractions and services.
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
- Complete and maintain any incident reports, daily activity reports or other reports requested by management.
- Manage conference room bookings and scheduling.
- Close guest accounts and check guests out.
- Review accounts and charges with guests during the check-out process.
- Process accurate payment of guest accounts.
- Inform housekeeping when rooms have been vacated and are ready for cleaning.
- Monitor visitors to the hotel.
- Maintain a neat and orderly front desk and reception area.
Benefits include:
- Company pension
- Discounted/free food
- Employee discounts
- On site parking
INDHOTEL
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