Hotel Receptionist/reservations

3 months ago

GrangeoverSands, United Kingdom Strathmore Hotels Ltd Full time

'''Duties'''
We are seeking a skilled and friendly Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests, providing excellent customer service and ensuring their stay is comfortable and enjoyable.

**Responsibilities**:

- Greet guests upon arrival and check them in, ensuring a smooth and efficient process
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly and professionally
- Manage reservations and room assignments, ensuring accuracy and efficiency
- Process payments and maintain accurate records of guest transactions
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with administrative tasks such as filing, data entry, and maintaining guest records
- Maintain a clean and organized front desk area

'''Skills'''
To be successful in this role, you should possess the following skills:

- Excellent customer service skills: Friendly, approachable, and able to provide exceptional service to guests.
- Phone etiquette: Clear and professional phone manner, with the ability to handle inquiries efficiently.
- Multilingual: Proficiency in multiple languages is a plus.
- Hospitality: Understanding of the hospitality industry and a passion for providing a positive guest experience.
- Attention to detail: Ability to accurately handle reservations, payments, and guest information.
- Problem-solving: Quick thinking and the ability to resolve issues or complaints in a timely manner.
- Computer skills: Proficient in using hotel management software, Microsoft Office Suite, and other relevant programs.

If you are a motivated individual with excellent communication skills and a passion for hospitality, we would love to hear from you. Join our team as a Hotel Receptionist and help create memorable experiences for our guests.

**Salary**: £21,900.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

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