Operational Support Lead
2 weeks ago
**About The Role**:
RAC have an exciting new position for an
**Operational Support Lead **who will work alongside the Legal Services Operational Team to provide support with the efficient and effective running of the team. This role is multi-faceted, and we expect the successful person to assist with driving performance and meeting KPIs by supporting regular communications, running team incentives and assisting with developing implementation strategies amongst some of their duties.
Based in
**Bradley Stoke and working Hybrid Hours**
**What you will do**
- Dealing with escalated complaints for Legal Services teams when required.
- Working with the departmental Data Analyst to identify key trends and areas for improvement.
- Supporting the Operations Manager with the monitoring of resource planning, forecast reporting and ensuring the customer operation is optimally resourced and utilised within hours of operation.
- Working closely with internal stakeholders to plan and brief key changes and updates thereby ensuring knowledge and messaging lands effectively and is consistently internalised by the appropriate teams.
- Maintaining the standards outlined by the Financial Conduct Authority, GDPR and other relevant legislation.
**Qualifications**
Ideally you will have worked within an insurance/ legal/ regulated environment, but this is not essential.
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