Application Support Analyst

2 weeks ago

Gloucester, United Kingdom Robert Half Full time

**Application Support Analyst**

**Location**:
Gloucester / remote from home

**Benefits**:
Competitive Salary, Pension, Private Medical Insurance, Life Cover, Permanent Health Insurance

**Company Background**:
Our Client is a provider of software and services; helping organisations, agencies and companies with asset rich environments to manage and make more informed decisions about their infrastructure assets.

We have a range of market leading software products backed up with a range of professional and consultancy services which help our customers deliver a better service across their organisations. Head Quartered in Royal Leamington Spa and with another officein Gloucester we have an English heritage. However, we are very much a global organisation. Operating in 25 countries and with a number of offices located globally, we are able to connect with customers and partners from all over the world.

We are part of the AIM listed Oxford Metrics Group of companies who provide vision technology across the life science, entertainment, defence and engineering sectors.

**The role**:
We are currently seeking an Application Support Analyst - Mayrise to be part of our growing and successful Support Department.

As a company, we offer a flexible hybrid approach to working. This role is based in our newly custom-designed office in Gloucester/remotely from home.

**Duties and Responsibilities**:

- Deal with incoming customer support requests, logging and updating tickets where appropriate
- Escalate Incidents; Problems; Enhancement Requests and business opportunities to the relevant departments
- Assist the Development Team with testing, documentation and feedback as required
- Ensure that internal systems are kept up-to-date
- Assist with the updating and day-to-day management of our Software as a Service platforms

**Required Skills**:

- Broad understanding of IT
- Experience or qualifications in one or more of the following: Networking, Windows Server, Crystal Reports, SQL
- Strong systems fault-finding and analytical skills
- An ability to converse with non-technical people on IT issues without jargon and are able to build and maintain good relationships with clients and colleagues
- Creative and innovative problem solver
- The ability to grasp new concepts quickly
- Good Time management skills
- Team player, with ability to work on own as well when required

**Desirable Skills**:

- Associate (or higher) degree in computer science
- Experience of using Asset Management software, within Highways, Street Lighting, Street Works, Waste & Grounds environments
- Scripting/programming experience, ideally JavaScript, C# and/or Python
- Working knowledge of RESTful API's
- Good knowledge of debugging tools, such as Chrome DevTools
- ITIL Certified

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