Student Experience Team Member

3 days ago


Manchester, United Kingdom Dovetail & Slate Full time

**Do you consider yourself a bubbly, outgoing, approachable and confident individual?**

This company is one of the UK's leading student accommodation organisations and are eagerly looking to expand their team of 'Student Experience Team Member'. This role is super light hearted and fun, no qualifications or experience are necessary, just anenthusiastic personality and means of getting things done. You would be acting as the students first point of contact for any queries or issues that need resolving, so that they can focus on their studies. Anyone coming from a customer service, hospitalityor retail background is desirable as this role will be similar to those, however instead of customers it will be students.

**Key Responsibilities**
- Be a brand ambassador and always act with positive intent
- Responsible for providing CARE (Connect, Act, Respect and Encourage) in the provision of a world class student experience to our residents and each other
- Responsible for getting to know and actively listening to our students, directing them to available support whenever it is needed
- Accountable for responsiveness and taking appropriate action on receipt of student feedback, resolving issues either directly or indirectly and making sure a resolution is found or the issue is escalated in the right amount of time
- Responsible for adhering to company policies, procedures and specified and trained ways of working at all times

**Salary & Benefits**

£19,805 Per Annum (£10.15 p/h)
- If this vacancy is not of interest to you at this time, but you happen to know someone who might be suitable and interested, then please kindly pass these details on to them. _

**Important Notice**

Dovetail and Slate is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants and clients to share this commitment.



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