Customer Engagement Operations Specialist
2 weeks ago
**Customer Engagement Operations Specialist - Maidenhead**
- Reporting into the UK, Marketing Excellence Manager
- Hybrid-working
- Competitive salary, benefits and development opportunities
**Role Objectives**:
Customer Engagement Operation Specialists (CEO) work collaboratively with the In-Field teams (IFT); Brand teams, to support the delivery of engaging promotional and educational meetings. The CEO Specialist enables the meeting program through the co-creation, review and approval of commercial infield speaker meetings & interactions with Healthcare Organisations (HCOs) and Healthcare Professionals (HCPs).
**Key responsibilities**:
- Plan promotional external meeting with IFT and Brand team members; monitors incoming meeting requests and reviews according to Policy, SOPs and the ABPI Code.
- Ensures meeting governance for all meetings and interactions with Healthcare Professionals, venues and content to ABPI Code
- Approves meeting materials, manages Job Bags in promo-mats for promotional presentations, working in close collaboration with medical review, for review, feedback and amendments
- Coordinates and manages logístical meeting arrangements for IFT meetings - including venue booking, speaker engagement and material approvals
- Proactively works with Brand Team and In-Field Accounts Specialist to develop therapy area expertise
**Qualifications, Knowledge and Experience**
- Experience working within Pharma/Medicine/Healthcare industry desirable
- Experience using, Promo-Mats, Veeva, SharePoint, or equivalent systems is desirable
- Excellent organisation and project management skills
- Experience working with the ABPI Code of Practice
- Self-motivated
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