Control Room Operator

2 months ago


WestonsuperMare, United Kingdom Macrail Systems Ltd Full time

Due to expanding growth, MacRail are recruiting for a Control Room Operator, who seeks casual working hours, as well as picking up available overtime. The contracted hours we offer is Wednesday and Thursday 06:00 - 18:00 in our office in Weston-Super-Mare.

MacRail are the leading site access provider to the railway industry and are currently going through an exciting period of growth. MacRail are looking for someone to join the team and grow with the business while enjoying lots of exciting benefits such as:

- Employment benefit scheme, providing private health and dental care for long term staff.
- Employee referral scheme.
- Additional overtime available working in our 24/7 Control Room or as a SAC out on site.
- Pension scheme.
- Social committee offering Munnelly Group-wide activities, including Christmas parties, summer BBQs etc.
- Yearly bonus reviews depend on individual and company performance.
- Progression opportunities. MacRail holds a very strong record in progressing individuals through to management, senior management, and leadership roles.

The main duty of the role will be to assist our Control Room team with the daily tasks. This will include:

- Signing personnel in and out using our own registration and fatigue management system.
- Diary keeping - logging key events such as works progress, labour updates or any issues for each worksite.
- First-line support for our site-based staff (Technical and I.T Support).
- Monitoring check (welfare) calls.

In MacRail we pride ourselves on our company values, and we're looking for individuals who have the same approach:

- We are a family.
- We are safety-minded.
- We are team orientated.
- We work hard.
- We are results-driven.
- We love our clients.

MacRail are on a mission to achieve the below objectives and would love a confident, friendly and results-driven person to join us on our journey.
- Our team have everyone’s safety at heart, ensuring the highest level of compliance throughout the business.
- Our team are critical to our growth and success, and we are committed to investing in their development and career progression.
- We will be the number one choice for our clients' total site access needs. Creating a one-stop shop which allows our clients to focus on their project delivery.
- We are on a mission to provide the safest and greenest working environment protecting those of today and tomorrow.

Necessary Skills and Experience
- An excellent telephone manner.
- Attention to detail/accurate data entry.
- Excellent verbal and written communication.
- Excellent organisational skills.
- A professional working attitude.
- Competent IT skills and a good understanding of Microsoft products.
- Ability to work independently and as part of a team.
- Strong problem-solving abilities.

**Job Types**: Part-time, Temporary contract
Contract length: 6.5 months
Part-time hours: 24 per week

**Salary**: £11,856.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Shift availability:

- Day shift (required)

Work Location: One location

Expected start date: 02/03/2023



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