Deployment Case Handler

Our client is seeking a Deployment Case Manager.

As a member of the First Notification of Loss team with the specific duties of deployment of client services you will be responsible for ensuring that customers are provided with a replacement vehicle and commence the vehicle repair or total loss process.

You will select the best options for the customer and the business when deploying mobility services so attention to detail and exceptional customer service skills are important.

Reporting directly to the operations manager the jobholder will handle new motor claims in accordance with the company process. There will be a necessity to manage referrer and customer expectation and work with them until a decision regarding the provision of services are finalised.

This is a hybrid position, working partly in the office and from home.

**Main Duties Include**:

- Deal with inbound and outbound calls and other incoming enquiries from clients in a professional and timely manner, ensuring that information is captured fully and accurately to determine future handling.
- Handle claims with good technical knowledge and an ability to use common sense and use initiative when gathering evidence or approaching problem solving
- Where the customer is non fault offer a range of services through our supply network for repair and hire in accordance with the scheme specifics.
- Appoint the relevant service providers based on the decision to provide services. This can range from Hire, repair and total loss
- Work with case management and portal systems, to accurately record, and update client data and inhouse systems.
- Respond to all customer queries and understand requirements in a professional, welcoming and positive manner to provide a customer support service that creates and maintains high scoring NPS, Trust Pilot or other feedback.
- Ensure that Clients and Business Partners are kept updated on all claims.
- To always produce any documentation or correspondence to the company standard
- To achieve individual KPI’s and SLA’s.
- Comply with all company rules and procedures especially those relating to health & safety, FCA Compliance and data protection with an obligation to remain informed and up to date on all such matters.
- To undertake any other duties consistent with the role.

**Skills Required**:

- Enthusiastic and self-motivated individual.
- Excellent communication skills with ability to explain complex information simply.
- Ability to work and thrive in a fast-paced environment working well under pressure.
- Well organised and conscientious with ability to plan and monitor work tasks.
- Strong decision maker with the confidence to act under own authority on behalf of the company.
- Personable and positive outlook with ability to handle emotive customer situations.

**Experience**:

- Knowledge of Microsoft Applications

**Qualifications**
- GCSE’S grade 4 in Maths and English

**Additional Skills**:

- You are a reliable, dependable and punctual member of a team.
- You take ownership of your tasks and are willing to go the extra mile.
- You enjoy helping a variety of people and building relationships.
- You are looking to develop skills, learn and progress.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Claims Handler: 1 year (preferred)

Work Location: In person

Reference ID: Case Handler
- Chorley