Receptionist

6 months ago

Telford, United Kingdom Digital Space Full time

Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.

Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.

Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you

**Location: Telford**

This frontline reception position offers an interesting and varied role, in a busy working environment. This role would suit someone who is interested in delivering excellent customer service.

You will learn to provide a fast and efficient telephone answering service, ensuring that all enquiries are transferred quickly to the correct person or department, and take accurate messages when needed.

You will assist with travel, hotel and meeting lunch bookings for colleagues across the business as well as helping coordinate the ingoing/outgoing post and replacing office facilities/refreshments where required.

You will be working as part of a small team to give consistent and effective cover and providing admin support to the Office Manager and PA team.

Part of this role will be to welcome visitors into our facility, which hosts a secure data centre, with a focus on maintaining the security of the site and access into these environments, ensuring that the strict access procedures are always adhered to.

**Reception and Security**
- Ensure that robust systems, procedures and protocols are in place at all times to protect data and physical security
- Ensure procedures are in place to greet visitors in line with security procedures, ensuring all processes are followed
- Ensuring refreshments are available to colleagues i.e. tea/squash and filling/cleaning the coffee/vending machine
- Answering the Reception telephone line and forwarding calls to the relative departments
- General care and maintenance of the communal areas
- Facilities and H&S Administration including sign in sheets, key registers, visitor and lone working sheets
- Providing refreshments for meetings and training sessions as required
- Booking hotels and train tickets
- Sorting incoming and outgoing mail/parcels and keeping the goods received log up to date
- Reconciling Facilities credit card statement and keeping records up to date in a timely fashion
- Ordering and stock keeping for refreshments, stationery, and toiletries
- Other admin tasks as required

**Other**

The Company will require you to be BPSS checked as part of a successful employment offer.

At Digital Space we embrace the power of diversity and inclusion to drive innovation, creativity, and success. We believe that a diverse workforce, representing a wide range of backgrounds, perspectives, and experiences, enriches our workplace and enhances our ability to serve our customers and communities. We are committed to fostering an environment where all employees can thrive, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or background. We actively seek to create an inclusive culture where every individual feels valued, respected, and empowered to contribute their unique talents. Join us in building a brighter future that celebrates diversity and promotes equality in everything we do.

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