Djsc Systems Specialist
3 weeks ago
**_DJSC Systems Specialist_**
**Bracknell, United Kingdom**
**Yellow**
**DNS OPS SHARED DJSC**
**Mon-Friday 9-5pm**
**#Defence**
**Your role**
We are looking for a Systems Specialist to deliver technical support to our customer whilst delivering excellent customer satisfaction. The role will involve:
- Raising/supporting technical escalations from the customer through the use of the service desk to ultimate resolution from a 1st and 2nd line perspective, escalating to 3rd line when applicable.
- Must be able to work collaboratively as part of a small team, sharing knowledge and formally documenting these when applicable.
- The individual should also be able to work independently to fault find/manage their workload accordingly
- Resolving incidents in a polite and timely manner against challenging KPIs/SLAs
- Drive service improvements to their colleagues and customers alike.
**Your experience**
Proven technical understanding and support of some or all of:
- Understanding of ITIL Service Management
- Windows platforms, primarily Windows 10, Server 2016 & Server 2019
- Microsoft Group Policies
- Microsoft Office 2016
- VMware desktop and server solutions
- Base understanding of Systems Centre components
- Anti-Virus management and reporting
**Please be aware that you will be joining the Defence Joint Service Centre (DJSC) which prides itself in delivering support to a wide range of customers and with differing requirements. As part of the DJSC’s offering we may require you to work on other accounts dependant on your skillset. This will be to support the wider DJSC and its aim to deliver excellent customer service and maintenance of the estates.**
**Achieve together**
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this **Be Completely You**.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.
We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to **Work Your Way**, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organisation, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu.
LifeatFujitsu
DNS
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