Communications Triage Operator

2 weeks ago


Winsford, United Kingdom Cheshire Constabulary Full time

**Role type**
- 1Police Staff

**Contract duration**
- 1Permanent

**Contract type**
- 1Part Time, Full Time

**Department**
- 1Force Control Centre

**Location**
- 1Force Headquarters, Winsford

**Grade/scale**
- 1SC 3

**Salary**

£23,121 - £24,462

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

**This/These post(s) attract allowances**
- 1Shift Allowance, Weekend Working Enhancement

**Allowance percentage**
- 112.50%

**Hours per week**
- 137

**Closing Date**

05/03/2024, 23:55

**Job description**
- 1Due to current vacancies an exciting opportunity has arisen to join a small dynamic team within the Force Control Centre (FCC).

The Triage team receives, assesses and where possible resolves both digital (Single Online Home, Facebook and Twitter) and non-emergency telephone enquiries.

Applicants should be able to work effectively under pressure, and show resilience in the face of challenging circumstances. The ability to manage multiple systems including Social media are key to the role. They should be flexible in their style and approach to ensure they can adapt to changes.

This is a rotational 7 day shift role, covering specific current opening hours (Monday-Saturday 8am-10pm & Sunday 8am-8pm) based on an average 37 hour week. The shift allowance is 12.5% and there is also a weekend enhancement entitlement payable at time and a half.

Qualifications:

- Educated to level 2 equivalent or significant experience of working in a customer service environment

Essential Experience:

- Significant experience of working in a customer service or public facing environment
- Some experience of telephone working
- Some experience of using social media channels (not necessarily in a work context)

**Please be aware the basic salary will have additional shift allowance at 12.5% and weekend working enhancement is time and half**

Cheshire Constabulary is fully supportive of diversity, equality and inclusion and strives to employ a workforce which is representative of the community it serves.
Applications are welcomed from all underrepresented groups and support will be made available throughout the recruitment process for all applicants. Under-represented groups include:

- People of ethnic minority
- Individuals who identify as having a visible or invisible disability
- Gender in relation to female representation for PC entry routes
- Gender in relation to male representation for Staff entry routes
- Lesbian, Gay, Bisexual, Transgender + (LGBT+)



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