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Media Services Specialist

2 months ago

Newcastle upon Tyne, United Kingdom Newcastle University Full time

We are a world-class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

**Salary**: Salary in the region of £27,000 per annum.

The Role

We have reimagined the way we deliver our University IT Services, building a world-class IT Service responsive to the needs of our global community. We’re growing significantly and we’ve created new opportunities and made changes to how we work. Our people have been at the centre of this change, with a particular focus on development and opportunities to learn new skills.

Using your specialist creative and technical skills and knowledge you will provide media production and consultancy services to support education, research and institutional promotion and engagement. You will have a broad understanding of hardware and software required to deliver professional media services, possess exceptional verbal and written communication skills, and show a high degree of commitment to delivering excellent service.

You will have previous experience working in a multi-skilled team and be able to plan and prioritise your own workload. You will be able to demonstrate significant attention to detail and be able to learn and develop quickly.

The University is an exciting and dynamic place to work, dedicated to world-leading education and research. Benefits include excellent pension; flexible working options; a minimum of 37 days holiday (including public holidays); discounted travel for the Metro and local bus services; and discounts for national retailers. You can find out more on our benefits web page.

We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

This is a fixed term post available for the duration of 18 months.

Key Accountabilities
Understanding and meeting the service users’ requirements in relation to the provision of professional digital media production services. This includes, but is not limited to:
Providing creative guidance and specialist advice including education on the production of scripts and storyboards and developing ideas around visual style and treatment of all video content
Coordinating production planning activities including developing film schedules, assessing resource availability, and ensuring risk assessments, consent and copyright forms are completed
Setting up and operating video, audio, and lighting equipment in a variety of environments and locations, taking responsibility for directorial, creative, technical, and logístical direction of productions
Managing and maintaining a range of professional media hardware and software used within a TV studio and supporting spaces. This can involve complex system design, procurement, and physical installation of equipment as well as liaising and working with external contractors.
Working with internal and external staff (contractors or consultants) in relation to any project undertaken within the team (or occasionally elsewhere within the IT Service or the wider University).
Supporting the development of any project proposals (including business cases) for new services and business initiatives.
Understanding emergent technologies and trends within the service area, including, for example, attending conferences and communicating with external stakeholders (eg suppliers, individuals and other similar institutions)
Developing and maintaining effective relationships with key stakeholders to:
Understand current and future service and/or product development requirements including, for example, the development and delivery of training materials
Promote the team’s services effectively and understand any requirements for additional information and/or documentation
Identify and share good and innovative use of technology across the university
Address service users’ concerns and issues quickly and effectively, including escalating where necessary.
Meeting or exceeding the expectations of service users through the provision of quality, customer-focussed services supported by appropriate levels of communication and associated documentation.
Taking membership of various ad hoc committees or working groups, as required, both within the IT Service, the University and externally within the region.
Supporting the development of policies and procedures to ensure that the systems and services delivered by the IT Service provide value for money and support the University’s objectives.
Any other reasonable duties that fall within the scope of the post, as allocated by the line manager.

The Person

Knowledge, Skills and Experience
Experience in the creative process of delivering of media production projects
Experience in the use of professional media production equipment and pos

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