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Workplace Team Lead

4 months ago

London, United Kingdom ISS Facility Services Full time

**Workplace Team Lead**

**Contract: Banking**

**Location: London**

**Hours of work: 40**

**Contract Type: Permanent**

Join our dynamic team as a Workplace Team Lead and play a pivotal role in shaping a vibrant and engaging workplace environment. As a key ambassador of exceptional workplace experiences, you will have the opportunity to drive the customer touchpoint journey, creating a placemaking culture that resonates with our esteemed financial services client, ISS, and our valued clients.

Based at the prestigious UK London headquarters of our financial services client, you will be part of the innovative Workplace Experience team. Your primary responsibility will be to curate a workplace environment that fosters well-being, boosts productivity, and nurtures a culture that our users actively seek to be a part of.

As the Workplace Team Lead, you will directly oversee workplace services for various business groups situated across multiple floors in the building. In this role, you will act as a Line Manager for a group of Workplace Coordinators, ensuring exceptional service delivery to over 500 users per floor. Furthermore, you will take the lead in a specific workplace knowledge/skill discipline, contributing to the broader ISS FM contract.

Reporting to and collaborating with the Workplace Manager, you will forge strong relationships with our business group clients and work closely with key stakeholders in IFM/GCS. Together, you will develop and implement impactful workplace experience activities and initiatives. Additionally, you will collaborate with the ISS account management team, as well as oversee a dedicated team of Workplace Coordinators.

**Key Responsibilities**
- The face of ‘IFM’ and the first point of contact for all users
- Responsible for the customer experience through the performance of facilities management services in the business area including bespoke support requirements to meet the needs of the specific business group and team
- Ensuring effective communication with the nominated business manager(s), proactive with a 'no surprises' principle
- Actively monitor the standard of IFM service on the floor and report any shortcomings, identifying areas of improvement in delivery of the services and processes and implement change as required
- Ensuring HSE guidelines and regulations are understood, delivering Tool Box Talks to the team
- Evacuation warden duties including the coordination of evacuation wardens on floors during any BCM incidents
- First Aid response and first aid stock management
- See job specification for further details of Workplace activities and tasks

**Professional and Personal Competencies/Qualifications**
- 3 years’ experience in a relevant customer service / workplace experience environment, delivering services at a 5* quality level
- Numeracy and literacy certification / qualification
- Strong Microsoft Office skills in the use of word, excel and PowerPoint
- Operational experience of leading others, senior team member
- Good inter-personal skills with a strong customer focus
- Enthusiastic and dynamic with can do attitude
- Self-starter able to work under minimum supervision

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

**Job Types**: Full-time, Permanent

Work Location: In person

Reference ID: 115373