Bar Staff

Join our team at the Roe Park Resort, where you can be part of creating unforgettable experiences in one of Northern Ireland's top golf and spa resorts, nestled in the breathtaking Roe Valley Country Park.

Be a part of our commitment to providing guests with the perfect blend of luxury, tranquillity, and exceptional service.

We have an exciting opportunity for a **Bar Staff **to join our team

**Job purpose**:To increase guest satisfaction by providing prompt, efficient, trouble-free and courteous service to guests in the hotel bar area in line with departmental and resort guidelines

**DEPARTMENT**: Bar

**REPORTS TO**: C&E Operations Manager / Duty Manager / Assistant Bar Manager / Bar Supervisor

**About The Role**

**Main duties**:
**PROVIDE THE HIGHEST STANDARDS OF SERVICE TO GUESTS**
- Serves bar guests their orders promptly and courteously
- Accurately records and serves guest orders
- Ensures proper garnishing of drinks and serving ie doily and beer mat
- Checks periodically with guests to see if they would like anything else
- Informs guests of last orders
- Processes guest checks accurately
- Arranges furniture in the bar area as needed
- Ensures that the working area and station is stocked with “mise-en-place” and kept clean and tidy at all times
- Maintains a thorough knowledge of the bar menu, wine and beer list and content of drinks to be able to advise guests on selection and promote additional sales accordingly
- Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
- Confers with the Bar & Lounge Manager concerning set-ups and reservations
- Knows how to handle intoxicated individuals
- Has full knowledge of alcohol and liquor policies and regulations, and complies fully with these
- Checks the restaurant reservations list frequently during the shift
- Provides service of food and beverage to guests at wedding, functions, private dinners etc
- Maintains high confidentiality in regards to guest privacy
- Notifies the Bar & Lounge Manager and Head Housekeeper regarding lost and found objects
**SECURITY, HEALTH AND SAFETY**
- Ensures that own cash is secure at all times
- Ensures all discrepancies in own cash are declared to the Bar & Lounge Manager and Financial Controller
- Reports all potential and real hazards appropriately
- Fully understands the hotel’s fire, emergency and bomb procedures
- Follows emergency procedures to provide for the security and safety of guests and employees
- Works in a safe manner that does not harm or injure self or others
- Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

**MISCELLANEOUS**
- Stays current with activities in the hotel by reviewing the communication notice board each shift; updates notice board for next shift
- Assists the Bar & Lounge Manager/Duty Manager when requested
- Attends meetings and training required by the Food & Beverage Manager
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests
- Continuously seeks to endeavour professionalism in own job function
- Knows:

- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (ie hospitals, stations, tourist sights)
- Hotel and corporate marketing and promotional programs
- Corporate clients and clients generating high business volume
- May be required to carry out additional duties not listed to suit the business demands

**Required Criteria**
- Must have a friendly and open disposition
- Excellent customer service skills
- Strong interpersonal communication skills with an outgoing personality
- Ability to work well under pressure
- Is confident, patient, friendly, sociable and reliable
- Has a positive approach to directions - giving and taking
- Has ability to work as part of a team and use own initiative
- GCSE Maths & English (Grade C or above) or equivalent]
- One year’s previous experience in a bar/restaurant environment
- Previous experience of operating a computerised till system
- Can prioritise duties
- Strong numerical skills
- Must be able to recall drink orders
- Must be able to travel to work
- Able and willing to work at short notice if required
- Must be flexible with working hours and available to work unsociable hours including : days/evenings & weekend shifts Monday - Sunday
- Smart and presentable

**Desired Criteria**
- Experience in a public facing position, preferable food & beverage ie pubs, restaurants
- Knowledge of wines and spirits
- Food Handlers Certificate
- First Aid Certificate
- Has positive sales attitude
- Displays commitment to completion of tasks, requires little motivation

**Skills Needed**

**About The Company**

**A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts.**

Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic wal