Food & Beverage Assistant

6 months ago

Limavady, United Kingdom Roe Park Resort Full time

Join our team at the Roe Park Resort, where you can be part of creating unforgettable experiences in one of Northern Ireland's top golf and spa resorts, nestled in the breathtaking Roe Valley Country Park.

Be a part of our commitment to providing guests with the perfect blend of luxury, tranquillity, and exceptional service.

We have an exciting opportunity for a **Food and Beverage Assistant **to join our team

Job purpose: To increase guest satisfaction by providing prompt, efficient, trouble-free and courteous food and beverage service connected with meeting and greeting guests, taking orders, serving food and beverages and ensuring guests receive a four-star Roe Park Resort experience”.

**DEPARTMENT**: Food & Beverage

**EMPLOYMENT TYPE**: Casual

**REPORTS TO**: Restaurant Manager

**About The Role**

PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS SERVICE
- To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager/Supervisor.
- To be fully conversant with every menu item and to provide explanations as requested and promote additional sales accordingly
- To ensure that all guests’ wishes are met so far as is reasonably possible.
- Provides efficient, prompt, trouble free and courteous service by bussing, serving and setting tables
- To communicate with other staff and departments
- Accurately records, pre-checks and picks up all food and beverage orders
- Serves guests their food and beverage promptly and courteously
- Sets tables as needed prior to guest arrival
- Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times
- Ensures the smooth running of the assigned station at all times
- Promotes additional sales by taking opportunities to up-sell, in manner that is professional and courteous
- Is familiar with all equipment relating to the Restaurant
- Makes clear orders to kitchen production and bar regarding beverages, register orders according to hotel procedures
- Confers with the Restaurant Manager/Supervisor concerning set-ups and last-minute changes.
- Checks the restaurant reservations list frequently during the shift
- To report all comments/complaints/problems to the Restaurant Manager/Supervisor
- Provide service of food and beverage to guests at weddings, functions, private dinners etc

KNOWLEDGE OF RESTAURANT PRODUCTS, TECHNOLOGY AND EQUIPMENT
- Is fully conversant with the Restaurant POS (point of sale) system
- Is able to operate credit card machines and other key equipment
- Has a good understanding of all items contained within the menus and wine lists
- Has a knowledge of the products the Hotel itself has to offer
SECURITY, HYGIENE, HEALTH & SAFETY
- Acknowledge HACCP (Hazard analysis and critical control points)
- Responsible for cleanliness of all items and equipment in your work area
- Adheres to HOTEL policy on grooming, dress code, personal hygiene, body language and conduct
- Full understanding of cash handling procedures
- Reports any suspicious behaviour of guests and staff to the Manager and security
- Ensures that all discrepancies in cash are reported to the Manager/Supervisor
- Maintains high confidentiality in regard to guest privacy
- Notifies Manager regarding lost and found property
- Ensures that all potential and real hazards are reported immediately
- Fully understand the Hotel’s fire, emergency, and bomb procedures
- Works in a safe manner that does not harm or injure self or others

MISCELLANEOUS
- Assists the Restaurant Manager or Supervisor when requested
- Attends meetings and training sessions as required by the Restaurant Manager or Hotel
- Accepts flexible work schedule required for restaurant and hotel operations
- Ability to come to work regularly and on time, to follow directions, to take criticism, to get along with co-workers/supervisors/managers to treat co-workers, supervisors/managers and members/guests with respect and courtesy, and to refrain from abusive, insubordinate and /or violent behaviour
- Respect hotel property and that of guests and fellow employees
- Maintains the highest standard of personal hygiene, dress, uniform, appearance, body language and conduct
- Assists other departments when required
- May be required to carry out additional duties not listed to suit the business demands.
- Continuously seeks to endeavour professionalism in own job function
- Knows:

- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (ie hospitals, stations, tourist sights)
- Hotel and corporate marketing and promotional programs
- Corporate clients and clients generating high business volume

**Required Criteria**
- Must have good interpersonal skills
- Be able to build and maintain a good working relationship with colleagues and customers at all levels.
- Enjoy working as part of a team and have the abil

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