Bank Maternity Receptionist

7 days ago


Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

Zero (0) hours per week - As and when required, working cross site (LRI & LGH)

We are looking for highly motivated, hardworking individuals to join our Reception & admin team to provide a high quality administration service to Maternity.

As a Receptionist you will meet and greet visitors and patients, providing information and assistance in a polite and courteous manner.

In both roles you will be working in a fast paced department where you will be supported by an excellent team. You will need to be adaptable and able to work under pressure.

You should be a team-player, a quick learner, able to manage your own workload and have a great telephone manner. Previous NHS admin/ reception or clerical experience is preferred.

We have two specialist Maternity Units at the LRI & LGH, which include Ante-Natal clinics for Scans and Specialist Care throughout pregnancy

Maternity Assessment Units at each site for patients to be admitted for problems during their pregnancy Delivery Suites at each site, staffed by Midwives, Doctors, Anaesthetists and MCA’s Neo-Natal Unit based at the LRI and Special Care Baby Unit at the LGH to provide intensive care for babies if needed

**Receptionist**:

- To greet and Direct patients/visitors to wards and clinics
- Admit patients on to the hospital system
- Answer Telephone queries
- Making up of Patient hospital folders
- Track hospital Notes
- Enter Care Plans on to the Database
- ‘Log’ department repairs with Estates
- Ensure work area is kept clean and tidy.

Admin Assistant
- Pull and prepare clinic notes
- Booking new maternity patient appointments onto hospital system
- Answering Telephone calls
- Tracking of hospital notes
- Filing

You must be educated to GCSE grade C or equivalent in English, possess some keyboard skills, with previous clerical experience.

Once trained you will work independently and will be required to use your own initiative. You will need to be reliable, flexible and have excellent customer service care.

LRI Reception hours are 24/7, 365 days a year

LGH Reception hours are 08:00-20:00, 365 days a year

Admin Assistant - various hours available

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)

To provide a positive and friendly image to patients and visitors, either in person or via the telephone.
- Admit patients on to the hospital system
- Answer Telephone queries
- Making up of Patient hospital folders
- Track hospital Notes
- Enter Care Plans on to the Database
- ‘Log’ department repairs with Estates
- Ensure work area is kept clean and tidy.
- Pull and prepare clinic notes
- Booking new maternity patient appointments onto hospital system
- Answering Telephone calls
- Filing

Please see job description/person specification for full details on the role.



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