Team Leader

6 months ago

Bournemouth, United Kingdom Two Saints Full time

**Permanent**

**Full Time (2 week rota - 1 week early shifts then 1 week late shifts. Monday-Friday)**

Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and achieve their potential? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.

Bournemouth Housing First supports people who are homelessness across Bournemouth, Poole and Christchurch. This is a new service that starts in June, so this is an exciting opportunity to be part of the set up and implementation of this team.

We have a new and exciting opportunity for a Team Leader to join us to manage a team of recovery and night workers which deliver Housing First services to people who are homelessness and rough sleeping who have multiple and complex challenges.

**Some of your duties will include**:

- Supporting your team to achieve their potential through regular staff supervision, coaching, training and induction
- Holding a small caseload of clients when required
- Managing staff annual leave, planning rotas and organising cover for absences ensuring adequate cover at all times
- Working flexibly where needed, and be part of the rota
- Empowering your team to work flexibly when engaging with the hard-to-reach clients
- Ensuring an effective and timely response to all complaints and safeguarding issues taking appropriate action
- Attending meetings and representing the service to key stakeholders
- Increasing presence of service in the local area to help win tenders and maintain current contracts
- Liaising with accommodation providers to develop an excellent working relationship
- Working flexibly across all areas of operation where required and prior notice given

**What you will bring**:
Management experience is desirable however not necessarily in this sector. What you will have is a real passion for wanting to work with people who are homeless.

You will receive support and training in understanding the key principles of Housing First but some prior research and understanding of the support model is desirable.

Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

You will need to hold a full driving licence with access to a car as you will be required to work flexibly across Bournemouth, Poole and Christchurch locations.

**You will have**:

- Clear verbal and written English and great communication skills
- Good understanding of IT and keyboard skills
- Polite, assertive manner
- Passion for working in a client/customer facing role
- Have an interest and genuine concern for homelessness and related issues
- Knowledge of voluntary and statutory agencies would be an advantage
- Some experience of this sector would be an advantage
- Knowledge of best practice in supporting people with drug/alcohol and/or mental ill health issues, including realistic harm reduction approaches
- Flexibility to meet the needs of the service.

**Staff benefits, support and development**

Our benefits include:

- Pension with life cover
- Generous holiday allowance
- Extra mile awards for outstanding work
- Work offers including discounted shopping vouchers, days out and holidays
- Cycle to work scheme
- Confidential employee assistance programme including access to counselling
- Employee voice - our Staff Council
- Recruitment referral scheme

**We support and develop our staff by providing**:

- A comprehensive induction and training programme
- Management training
- Trauma-informed care training
- Specialist training, coaching and development opportunities linked to personal development plans
- Access to accredited qualifications
- Mental Health First Aid training and provision
- Access to counselling psychologists via our Psychology Service

If you have excellent organisation skills and a passion for working with people who are homeless, we would love to hear from you

INDLOW

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

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