Office Junior/administrator
6 months ago
**Job description**
A.C. Wilgar are the most awarded plumbing & heating company in the UK and retain a loyal and satisfied customer base in our area. We are a company that takes pride in our staff and the integrity and quality of our work. Unlike almost all other heating installers we employ all our staff as permanent PAYE employees, with no sub-contractors and hence no hidden costs to be passed onto our customers. Our business is, and has always been, driven around delivering the highest quality of service and after care. At A.C. Wilgar the customer is always our top priority. We are a fast-growing and successful business, with office branches in Orpington and Beckenham servicing the Kent and South London areas. We are also currently looking for a third office location.
**Role Description**
We are looking for an ambitious, diligent individual with excellent customer service skills who shares our values and work ethic. The applicant must be responsible & thorough with keen attention to detail. We value people who want to go “over and above” to get a job done correctly to a high standard, and most importantly someone who takes genuine pride in their work.
Working hours are Monday-Friday 8am-5:30pm. You will be required to work alternate Saturdays 9am-1pm.
**Main responsibilities to include**:
- Answering phones
- Maintaining engineer’s diaries
- Providing quotes & ordering parts for customers
- Scheduling jobs for engineers
- Maintaining the daily ‘Posts’ queue around which our workload revolves
- Following up on online leads & quotes
- Creating new customers and maintaining customer records
- Taking deliveries from suppliers & exchanging returns
- Sending reminder letters for annual services & contract renewals
- General administrative tasks
**Job Type**: Full time, permanent position
Pay: £18,000.00-£21,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Orpington: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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