Practice Support Team Member

3 weeks ago

Scarborough, United Kingdom Brook Square Surgery Full time

We are looking for an enthusiastic and friendly person to join our Practice Support Team with an eye for detail and a passion for helping others to join our Practice.

You will also provides assistance to both clinical and non-clinical teams in the Practice. Undertake all clerical, reception and administration duties applicable to the medical Practice.

**Working for Brook Square Surgery is an exciting opportunity to begin your career in the NHS where there is always potential for career progression.**

**Duties and Responsibilities**

**Clinical Practice**

To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to.

To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth.

To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided.

Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities.

Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice.

Identify resource issues which affect learning, development and performance and alerts the appropriate managers.

**Communication**

**Delivering a quality service**

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
- Work effectively with individuals in other agencies to meet patient’s needs.
- Effectively manage own time, workload, and resources

**Overview**
- Opening/closing premises.
- Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians.
- Ensuring the reception area is tidy, safe and welcoming.
- Making appointments for health care professionals using the surgery premises.
- Dealing with External agencies - e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies.
- Greeting and directing patients on arrival and checking patients them into their appointments.
- Dealing with patient’s general/routine enquiries and requests.
- Answering telephones - receiving and forwarding messages.
- Making patient appointments and giving appointment cards and sending confirmation texts.
- Arranging appointments for medicals and other non-routine appointments.
- Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings.
- Dealing with requests for home visits, taking accurate information and entering the information onto the medical system.
- Making and dealing telephone calls as required.
- Dealing with requests and taking medication prescription requests.
- Open and distribute internal & external Mail.
- Posting of letters and parcels.
- Taking specimen samples to collection point
- Receive and action messages for internal and external members of staff
- Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours.
- Keeping all data on the medical system up-to-date.
- Entering patient information onto the computer in a timely and accurate manner.
- Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge).
- Taking and receiving payments for services, e.g., insurance claims.
- Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns.
- Summarization of patient’s medical records on the medical system.
- Utilising Choose and Book (if required/applicable).
- To assist with target led areas: QOF, KPI’s, DES, LES and NES etc
- The handling of complaints in line with company procedure.

**No Smoking**

IntraHealth has a No Smoking policy. All Health Service premises are considered as non-smoking zones, other than designated smoking areas. There will be a strict no-smoking policy within the company premises.

Core Competencies

**Technical Competencies**
- Competent at word, excel etc.
- Attention to accuracy.

**Management Competencies**

1. Teamwork

2. Flexibility

3. Achievement Motivation

4. Risk Awareness

5. Health & Safety Awareness

**Personal/professional Development**
- Participate in training programmes as part of your personal and professional development.
- Take responsibility for own development, learning and performance, demonstrating skills and

  • Patient Support Team Member

    1 week ago

    Scarborough, United Kingdom Scarborough Medical Group Full time

    Are you ready for a rewarding career in healthcare? We are looking for an individual who is enthusiastic and passionate about making a difference to the lives of others. We are a highly regarded training Practice supporting GP's, Nurses, Pharmacists and many others at different stages of their careers. Based at two surgeries to the North and South of...

  • Patient Support Team Member

    7 days ago

    Scarborough, North Yorkshire, United Kingdom Scarborough Medical Group Full time

    This is a part time fixed term vacancy to cover maternity leave, initially for 9 months.Are you ready for a rewarding career in healthcare? We are looking for an individual who is enthusiastic and is passionate about making a difference to the lives of others.We are a highly regarded training Practice supporting GP's, Nurses, Pharmacists and many others at...

  • Clinical Support Administrator Team Leader

    4 weeks ago

    Scarborough, United Kingdom Haxby Group Practice Full time

    We are looking to recruit a highly motivated, flexible, reliable and friendly individual who is passionate about patient care. You will have the ability to communicate effectively with clinicians, patients and support staff. You will be a highly valued member of the team, receiving competitive benefits plus ongoing personal development and training...

  • Patient Support Team Member

    1 week ago

    Scarborough, United Kingdom Scarborough Medical Group Full time

    This is a part time fixed term vacancy to cover maternity leave, initially for 9 months. Are you ready for a rewarding career in healthcare? We are looking for an individual who is enthusiastic and is passionate about making a difference to the lives of others. We are a highly regarded training Practice supporting GP's, Nurses, Pharmacists and many others...

  • Pbs Practice Lead

    7 days ago

    Scarborough, United Kingdom Happy Futures Support Specialists Ltd Full time

    **DUE TO OUR ONGOING EXPANSION OF OUR EXISTING SERVICES WE ARE RECRUITING.** **HAPPY FUTURES POSITIVE BEHAVIOUR SUPPORT WORKERS ARE SOME OF THE BEST PAID WITHIN SCARBOROUGH & RYEDALE** We improve the lives of children, young people and adults who live with a learning disability and/or autism who display behaviours of concern by using Positive Behaviour...

  • Pbs Practice Lead

    4 days ago

    Scarborough, United Kingdom Happy Futures Support Specialists Ltd Full time

    **DUE TO OUR ONGOING EXPANSION OF OUR EXISTING SERVICES WE ARE RECRUITING.** **HAPPY FUTURES POSITIVE BEHAVIOUR SUPPORT WORKERS ARE SOME OF THE BEST PAID WITHIN SCARBOROUGH & RYEDALE** We improve the lives of children, young people and adults who live with a learning disability and/or autism who display behaviours of concern by using Positive Behaviour...

  • Patient Services Team Member

    2 weeks ago

    Scarborough, United Kingdom Scarborough Medical Group Full time

    PATIENT SUPPORT TEAM MEMBER Job Description and Person Specification JOB TITLE: PATIENT SUPPORT TEAM MEMBER REPORTS TO: PATIENT SUPPORT TEAM MANAGER RESPONSIBLE TO: OPERATIONS MANAGER AND PARTNER GPS HOURS: PART TIME PERMENANT Additional cover is required for Patient Support Team Members for holiday, study, sickness leave and extended hours (on a rota...

  • Pbs Practice Lead

    4 weeks ago

    Scarborough, United Kingdom Happy Futures Support Specialists Ltd Full time

    **DUE TO OUR ONGOING EXPANSION OF OUR EXISTING SERVICES WE ARE RECRUITING.** **HAPPY FUTURES POSITIVE BEHAVIOUR SUPPORT WORKERS ARE SOME OF THE BEST PAID WITHIN SCARBOROUGH & RYEDALE** We improve the lives of children, young people and adults who live with a learning disability and/or autism who display behaviours of concern by using Positive Behaviour...

  • Pbs Practice Lead

    7 days ago

    Scarborough, North Yorkshire, United Kingdom Happy Futures Support Specialists Ltd Full time

    DUE TO OUR ONGOING EXPANSION OF OUR EXISTING SERVICES WE ARE RECRUITING.HAPPY FUTURES POSITIVE BEHAVIOUR SUPPORT WORKERS ARE SOME OF THE BEST PAID WITHIN SCARBOROUGH & RYEDALEWe improve the lives of children, young people and adults who live with a learning disability and/or autism who display behaviours of concern by using Positive Behaviour SupportWe are...

  • Patient Support Team

    1 week ago

    Scarborough, North Yorkshire, United Kingdom Scarborough Medical Group Full time

    VACANCY PATIENT SUPPORT TEAM MEMBERScarborough Medical Group is currently recruiting for a friendly, caring, committed, motivated and fun Patient Support Team Member, to join our Practice.We are a highly regarded training Practice supporting GP's, Nurses, Pharmacists and many others at different stages of their careers. Based at two surgeries to the North...

  • Data Quality Team Member

    3 days ago

    Scarborough, United Kingdom IntraHealth Full time

    **Full Time, 37.5 hours, **Permanent** IntraHealth is one of the UK’s leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation...

  • Patient Support Team

    2 weeks ago

    Scarborough, United Kingdom Scarborough Medical Group Full time

    Are you ready for a rewarding career in healthcare? We are looking for an individual who is enthusiastic and is passionate about making a difference to the lives of others. We are a highly regarded training Practice supporting GP's, Nurses, Pharmacists and many others at different stages of their careers. Based at two surgeries to the North and South of...

  • Team Member

    4 weeks ago

    Scarborough, United Kingdom Scalby Manor Full time

    As a Team Member at the Scalby Manor, you will become a master of all trades. Your warm welcome, excellent service and great food will be the reason guests keep coming through our doors! You’ll thrive in a fast-paced environment, helping out front and in the kitchen. You’ll always pull together as a team because it’s the people that make it all...

  • Kitchen Team Member

    3 weeks ago

    Scarborough, United Kingdom Premier Inn Full time

    We're currently recruiting in our Scarborough (North Bay) Premier Inn. Working 24 hours per week, paying up to £11.79 per hour **Kitchen Team Member - Scarborough - **Scarborough (North Bay) Premier Inn** Come and be a Kitchen Team Member at Scarborough (North Bay) Premier Inn. Help us prepare, cook and serve our mouth-watering meals to Premier Inn...

  • Nights Team Member

    3 weeks ago

    Scarborough, United Kingdom Premier Inn Full time

    We're currently recruiting in our Scarborough (North Bay) Premier Inn. Working 16 hours per week, paying up to £13.04 per hour. FTC. **Nights Team Member - Scarborough (North Bay) Premier Inn** Come and be a Nights Team Member at Premier Inn in Scarborough. As the go-to for our hotel overnight guests, use your calm personality to ensure their safety and...

  • Nights Team Member

    1 week ago

    Scarborough, United Kingdom Premier Inn Full time

    We're currently recruiting in our Scarborough (North Bay) Premier Inn. Working 16 hours per week, paying up to £11.42 per hour. **Nights Team Member - Scarborough - Scarborough (North Bay) Premier Inn** Come and be a Nights Team Member at Premier Inn in Scarborough. As the go-to for our hotel overnight guests, use your calm personality to ensure their...

  • Nights Team Member

    4 weeks ago

    Scarborough, United Kingdom Premier Inn Full time

    We're currently recruiting in our Scarborough (North Bay) Premier Inn. Working 24 hours per week, paying up to £11.42 per hour. **Nights Team Member - Scarborough (YO12 7PT) - Scarborough (North Bay) Premier Inn** Hotel** Come and be a Nights Team Member at Scarborough (North Bay) Premier Inn (YO12 7PT). As the go-to for our hotel overnight guests, use...

  • Nights Team Member

    2 weeks ago

    Scarborough, United Kingdom Premier Inn Full time

    We're currently recruiting in our Scarborough (North Bay) Premier Inn. Working 24 hours per week, paying up to £11.42 per hour. **Nights Team Member - Scarborough, North Bay (YO12 7PT) - Premier Inn** Come and be a Nights Team Member at **Premier Inn** in **Scarborough, North Bay (YO12 7PT)**. As the go-to for our hotel overnight guests, use your calm...

  • Customer Team Member

    1 week ago

    Scarborough, United Kingdom Coop Full time

    **Customer Team Member** Location: 44 Newlands Park, Scarborough, YO12 6DJ Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also...

  • Customer Team Member

    3 weeks ago

    Scarborough, United Kingdom Coop Full time

    **Customer Team Member** Location: 44 Newlands Park, Scarborough, YO12 6DJ Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also...