Service Designer
5 months ago
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model
**Job Description**:
- You will join the newly created IT Service Management function, will manage the Service Design process and have responsibility for the creation of Service Designs and Support Models across the IT and technology landscape. You will assist the Operational Solution Design Lead as they modify and deploy the standards for how IT and Business Services are designed and then implemented within Brambles.
- As a Service Designer, you will operate across internal and external teams within Service Management, PMO, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place where possible and embed a collaborative and effective approach to Service Design.
You will be responsible for following all documentation related to Service Design Standards, Policies and Processes and will ensure that communication and training is undertaken across Brambles and its Suppliers and 3rd Parties when new Service Designs and Support Models are being embedded.
You will manage the process to ensure all requirements for Service Design reporting, data and information are understood across all Processes and workflows that any new Service will adopt or integrate with. (Incident, Problem, Change, Availability, Configuration, Knowledge etc.).
Your role as the Service Designer will help communicate and embed standardised targets for SLAs, OLAs and Underpinning Contracts across all Services being progressed through the Service Design process. Following the confines of the Service Acceptance process, the Service Designer will define and agree future Support Models with Internal and External teams and any 3rd party suppliers.
You will be responsible for supporting the leadership and direction of the newly created IT Service Management function and will be expected to contribute to the formation of a service management culture within Brambles.
- Major/Key Accountabilities
- Provide assistance to the Operational Solution Design Lead and Technology Services leadership by setting clear objectives and priorities across the Service Design process to help support a culture of service excellence.
- Support the implementation of the strategic ITSM function, with a focus on Service Design process ensuring full adoption to realise maximum benefit.
- Translate customer requirements and/or contractual obligations to describe the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU) and operational Service Delivery.
- Produce Service Models to support Operational teamtes in the delivery of IT services.
- Agree and assist with the implementation of quality assurance standards into the Service Design process to ensure that business demand is effectively translated into well-defined, managed and supported business and IT services.
- Ensure future service supportability by assuring that projects deliver the right level of quality so that the required infrastructure and support processes are subsequently embedded across internal, external and 3rd party suppliers.
- Ensure consistent management and use of the agreed Service Acceptance process across all Projects making use of the Service Design process.
- Ensure future service supportability by assuring that projects deliver the right level of quality so that the required infrastructure and support processes are subsequently embedded across internal, external and 3rd party suppliers.
- Ensure consistent management and use of the agreed Service Acceptance process across all Projects making use of the Service Design process.
- Contribute to the promotion of a strong customer-first culture that extends across all service delivery teams, including service performance metrics and support and drive CSI.
- Work collaboratively across platform teams and the various platform and product owners to identify the best areas for continuous improvement.
- Meet the governance, policy and process requirements e.g., Business and financial planning, procu
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