Operations Centre Representative

1 month ago


Birmingham, United Kingdom Virgin Media Full time

Function:
Operations

Closing Date:
29/03/2023

Shift work Required

As an Operations Centre Representative, you'll be working as part of a high performing, agile, flexible team, to deliver a high-quality service supporting the key functions within field engineering & operations. Supporting the business area with financial tracking, financial governance, operational support, and process improvement.

As part of an office-based team working closely with other Field Engineering & Operations support teams, our partners and field teams to provide cost effective and efficient processes. Working to prioritize activity to meet health and safety requirements, budgets, and support Growth plans across VM.

Who we are

The must haves

In order to be considered, you must have the following experience;
- Ability to work remotely with key stakeholders at all levels
- Experience of working with outsourced partners and contractors
- Knowledge of telecommunications networks/environment
- Pro-active in understanding and implementing technical and operational initiatives to drive customer improvements

The other stuff we're looking for

We'd also love you to bring;
- Strong team player who will share the passion about the brand and customer
- Astute Relationship Management, self-aware & emotionally intelligent
- Positive personal impact and is always aware of the audience
- Maintains excellent working relationships with all key stakeholders and peers
- Represents the business in a professional manner both internally and externally

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you.When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.



  • Birmingham, United Kingdom Virgin Media Full time

    Function: Technical Customer Support Closing Date: 11/01/2023 As an Operations Centre Representative, you'll be working as part of a high performing, agile, flexible team, to deliver a high-quality service supporting the key functions within field engineering & operations. Supporting the business area with financial tracking, financial governance,...


  • Birmingham, United Kingdom Blue Arrow Full time

    Blue Arrow is currently recruiting for **Contact Centre Representative in Birmingham.** Shift patent and hours : 2 days on > 2 off > 3nights on> 2 off> 2 day shifts on > 3 off > 2 night shifts on > 2 off > 3 day shifts on > 2 off> 2 night shifts on > 3 off then back again. Days and nights over 7 days - 7am to 7pm or 7pm to 7am 11 hours paid and also 3 x...


  • Birmingham, United Kingdom Bloom Connections Full time

    **Call Centre Representative.** Joining an established team of customer service advisors, this is an exciting opportunity to change lives through distance learning, supporting individuals in choosing the right course for them! **Full time**:Permanent role, 37.5 hours per week **Location**: Solihull (Near NEC, B37) **Salary**: Basic salary of **up...

  • Call Centre Operator

    4 weeks ago


    Birmingham, United Kingdom Este Medical Group Full time

    Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing excellent customer service, handling incoming calls and making outbound call to book appointments of the inbound enquiries through website and social media...


  • Birmingham, United Kingdom HancoxRead Recruitment Full time

    Job Title: Customer Call Centre Operative Location: Birmingham, UK Hourly Rate: £9.90 per hour Overview: We are seeking Customer Call Centre Operatives to join our incoming call centre team within a local council. As a Customer Call Centre Operative, you will be responsible for answering and responding to a high volume of calls from members of the...


  • Birmingham, United Kingdom The Best Connection Employment Group Full time

    **Title: Call Centre Operative / Sales Advisor** Our client, a family-founded College based in Marston Green, Birmingham requires Call Centre Advisors to join a driven and highly performing telephone sales team, with positions leading to permanent after a successful trial period. Working in a Nice clean building and within a great team environment, the...


  • Birmingham, United Kingdom Elitep Full time

    Our client, based in Northfield, are seeking a Customer Survey Representative, who's primary responsibility is to contact existing customers via telephone and conduct brief reviews of their service experiences. As a Customer Survey Representative, your role is crucial in gathering valuable feedback to enhance customer satisfaction and improve service...


  • Birmingham, United Kingdom 0105 The Westbourne Centre Full time

    Operating Dept. Practitioner/scrub nurse page is loaded Operating Dept. Practitioner/scrub nurse Apply locations Birmingham time type Part time posted on Posted 30+ Days Ago job requisition id JR1859 Job Description Theatre Practitioner | The Westbourne Centre We have an exciting opportunity for an experienced and enthusiastic Scrub Nurse/ODP to...


  • Birmingham, United Kingdom 0105 The Westbourne Centre Full time

    Operating Dept. Practitioner/scrub nurse page is loaded Operating Dept. Practitioner/scrub nurse Apply locations Birmingham time type Part time posted on Posted 30+ Days Ago job requisition id JR1859 Job Description Theatre Practitioner | The Westbourne Centre We have an exciting opportunity for an experienced and enthusiastic Scrub Nurse/ODP...


  • Birmingham, United Kingdom 0105 The Westbourne Centre Full time

    Operating Dept. Practitioner/scrub nurse page is loaded Operating Dept. Practitioner/scrub nurse Apply locations Birmingham time type Part time posted on Posted 30+ Days Ago job requisition id JR1859 Job Description Theatre Practitioner | The Westbourne Centre We have an exciting opportunity for an experienced and enthusiastic Scrub Nurse/ODP to...


  • Birmingham, United Kingdom LTK Consultants Full time

    **Basic Salary Uncapped Bonus Pension Range of Benefits Comprehensive Training Provided Not Cold Calling** **Birmingham business park** **The company** LTK are an industry leading Automotive Consultancy company specialising in retention solutions for vehicle sales and aftersales dealer networks. As an outsourced business, high standards of delivery is...


  • Birmingham, United Kingdom LTK Consultants Full time

    **Basic Salary + Uncapped Bonus + Pension + Range of Benefits + Comprehensive Training Provided + Not Cold Calling** **Birmingham business park** **The company** LTK are an industry leading Automotive Consultancy company specialising in retention solutions for vehicle sales and aftersales dealer networks. As an outsourced business, high standards of...


  • Birmingham, United Kingdom The ZipYard Full time

    **Job Summary**: We are seeking a skilled and customer-oriented Customer Service Representative to join our team at our Birmingham City Centre store. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for individuals who enjoy helping...


  • Birmingham, United Kingdom BCA Full time

    **Call Centre Operations Team Leader**: Monday - Friday - 08.00 -17.30 circa £33,280 per annum Birmingham Business Park - Solihull (on-site) **Role Overview**: We are looking for a strong and experienced people manager to manager one of four Operational circuit teams to achieve agreed service level performance. To utilise Driver resource capacity on the...


  • Birmingham, United Kingdom BCA Full time

    **Customer Service Team Leader** **Birmingham Business Park - Solihull (on-site)** **£32,000 per annum** **Mon - Fri 08.30 - 17.30** **Purpose of the role**: The role of Customer Service Supervisor is to lead, develop and engage their team to deliver high performance demonstrated by the delivery of customer, commercial and people...


  • Birmingham, United Kingdom Succeed Recruitment Solutions Full time

    **We're looking for an experienced Contact Centre Manager with a solid track record within the Travel sector for new role with a leading Tour Operator.** **This is afantastic opportunity for you to join our Birmingham based client and be responsible for thedaily running and management of their busy travel contact centre.** - Please note - this is a...


  • Birmingham, United Kingdom Ramsay Health Care UK Operations Ltd Full time

    Theatre Practitioner Scrub | The Westbourne Centre We have an exciting opportunity for an experienced and enthusiastic Theatre Nurse/ODP to join our expanding Theatre team at The Westbourne Centre as a scrub, recovery and/or anaesthetic practitioner. The Westbourne Centre focuses on day case hospital surgery. The Centre is one of the UK's largest...


  • Birmingham, Birmingham, United Kingdom Ramsay Health Care UK Operations Ltd Full time

    Theatre Practitioner Scrub | The Westbourne Centre We have an exciting opportunity for an experienced and enthusiastic Theatre Nurse/ODP to join our expanding Theatre team at The Westbourne Centre as a scrub, recovery and/or anaesthetic practitioner.The Westbourne Centre focuses on day case hospital surgery. The Centre is one of the UK's largest independent...


  • Birmingham, United Kingdom Digiden Ltd Full time

    **Customer Service Representative** Our client DP Building Systems are a well-established distributor of cable management, cabling and electrical wholesale solutions who based out of Perry Barr, Birmingham. Due to continued growth and new contracts won, they are looking for an Customer Service Representative to join the busy and vibrant sales team. Their...

  • Centre Leader

    2 days ago


    Birmingham, United Kingdom GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Are you ready to embark on an exciting journey as Centre Leader of our cutting-edge centres located in Portsmouth & Southampton? Join our dedicated team at GenesisCare and be a part of...