Operations Centre Representative

2 months ago

Birmingham, United Kingdom Virgin Media Full time

Function:
Technical Customer Support

Closing Date:
11/01/2023

As an Operations Centre Representative, you'll be working as part of a high performing, agile, flexible team, to deliver a high-quality service supporting the key functions within field engineering & operations. Supporting the business area with financial tracking, financial governance, operational support, and process improvement.

As part of an office-based team working closely with other Field Engineering & Operations support teams, our partners and field teams to provide cost effective and efficient processes. Working to prioritize activity to meet health and safety requirements, budgets, and support Growth plans across VM.

Who we are

The must haves

In order to be considered, you must have the following experience;
- Ability to work remotely with key stakeholders at all levels
- Experience of working with outsourced partners and contractors
- Knowledge of telecommunications networks/environment
- Pro-active in understanding and implementing technical and operational initiatives to drive customer improvements

The other stuff we're looking for

We'd also love you to bring;
- Strong team player who will share the passion about the brand and customer
- Astute Relationship Management, self-aware & emotionally intelligent
- Positive personal impact and is always aware of the audience
- Maintains excellent working relationships with all key stakeholders and peers
- Represents the business in a professional manner both internally and externally

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you.When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.

  • Operations Centre Representative

    2 months ago

    Birmingham, United Kingdom Blue Arrow Full time

    **Operations Centre Representative** **Birmingham, B26** **£89.23per hour (PAYE)** **Temporary, 26 weeks** **Hybrid**: 5 days a week on site during training, then role will become hybrid (2 days per week in office, 3 remote) - shift will be either Mon-Fri 8-4pm or Mon-Fri 10-6pm (must have flexibility for both) **Job Summary** Working as part of a high...

  • Call Centre Representative

    1 week ago

    Birmingham, United Kingdom Bloom Connections Ltd Full time

    We are looking for an enthusiastic, and motivated Call Centre Represenative to join our driven and highly performing telephone sales team! An amazing opportunity… Joining an established team of call centre advisors, this is an exciting opportunity to change lives through distance learning, supporting individuals in choosing the right course for them! Full...

  • Contact Centre Representative

    2 months ago

    Birmingham, United Kingdom Blue Arrow Full time

    Blue Arrow is currently recruiting for **Contact Centre Representative in Birmingham.** Shift patent and hours : 2 days on > 2 off > 3nights on> 2 off> 2 day shifts on > 3 off > 2 night shifts on > 2 off > 3 day shifts on > 2 off> 2 night shifts on > 3 off then back again. Days and nights over 7 days - 7am to 7pm or 7pm to 7am 11 hours paid and also 3 x...

  • Call Centre Representative

    3 weeks ago

    Birmingham, United Kingdom Bloom Connections Full time

    **Call Centre Representative.** Joining an established team of customer service advisors, this is an exciting opportunity to change lives through distance learning, supporting individuals in choosing the right course for them! **Full time**:Permanent role, 37.5 hours per week **Location**: Solihull (Near NEC, B37) **Salary**: Basic salary of **up...

  • Call Centre Representative

    1 week ago

    Birmingham, United Kingdom Bloom Connections Full time

    **Call Centre Representative.** Joining an established team of customer service advisors, this is an exciting opportunity to change lives through distance learning, supporting individuals in choosing the right course for them! **Full time**:Permanent role, 37.5 hours per week **Location**: Solihull (Near NEC, B37) **Salary**: Basic salary of **up...

  • Call Centre Representative

    2 weeks ago

    Birmingham, United Kingdom Bloom Connections Full time

    **Call Centre Representative.** Joining an established team of customer service advisors, this is an exciting opportunity to change lives through distance learning, supporting individuals in choosing the right course for them! **Full time**:Permanent role, 37.5 hours per week **Location**: Solihull (Near NEC, B37) **Salary**: Basic salary of **up...

  • Call Centre Representative

    1 day ago

    Birmingham, United Kingdom Bloom Connections Full time

    **Call Centre Representative.** Joining an established team of customer service advisors, this is an exciting opportunity to change lives through distance learning, supporting individuals in choosing the right course for them! **Full time**:Permanent role, 37.5 hours per week **Location**: Solihull (Near NEC, B37) **Salary**: Basic salary of **up...

  • Centre Operations Assistant

    1 week ago

    Birmingham, United Kingdom NewFlex Full time

    **Role**: Centre Operations Assistant **Location**: Birmingham **Hours**: 20 hours per week Wednesday - 1:00pm to 5:30pm Thursday & Friday - 8:30am to 17:30pm (occasional work out of normal business hours) **Reporting to**: Centre Operations Manager **Who are we?** NewFlex operates a rapidly expanding and diverse nationwide network of business...

  • Centre Operations Assistant

    2 days ago

    Birmingham, United Kingdom NewFlex Full time

    **Role**: Centre Operations Assistant **Location**: Birmingham Business Park **Hours**: 25 hours per week, Monday to Friday - 1:00pm to 6:00pm (occasional work out of normal business hours) **Reporting to**: Centre Operations Manager **Who are we?** NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible...

  • Contact Centre Operator

    5 days ago

    Birmingham, United Kingdom National Highways Full time

    **Your new role** We are inviting applicants to join our exciting Customer Contact Centre, working for National Highways. We are recruiting for Contact Centre Operators to work from our modern, purpose built contact centre, based within the National Traffic Operations Centre, Quinton, Birmingham. Free parking is provided. Please note, this role follows a...

  • Contact Centre Operator

    6 days ago

    Birmingham, United Kingdom National Highways Full time

    We are inviting applicants to join our exciting Customer Contact Centre, working for National Highways. We are recruiting for Contact Centre Operators to work from our modern, purpose built contact centre, based within the National Traffic Operations Centre, Quinton, Birmingham. Free parking is provided. With a salary of £25,090 an annual performance...

  • Contact Centre Operator

    2 weeks ago

    Birmingham, United Kingdom National Highways Full time

    **Your new role** We are inviting applicants to join our exciting Customer Contact Centre, working for National Highways. We are recruiting for Contact Centre Operators to work from our modern, purpose built contact centre, based within the National Traffic Operations Centre, Quinton, Birmingham. Free parking is provided. With a salary of Up to £28,536,...

  • Contact Centre Operator

    3 days ago

    Birmingham, United Kingdom Highways England Full time

    **Your new role** We are inviting applicants to join our exciting Customer Contact Centre, working for National Highways. We are recruiting for Contact Centre Operators to work from our modern, purpose built contact centre, based within the National Traffic Operations Centre, Quinton, Birmingham. Free parking is provided. With a salary of Up to £28,536,...

  • Centre Operations Assistant

    1 week ago

    Birmingham, United Kingdom NewFlex Full time

    **Role**: Centre Operations Assistant **Location**: Birmingham **Hours**: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours) **Reporting to**: General Manager **Who are we?** NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to...

  • Call Centre Operator

    2 months ago

    Birmingham, United Kingdom Este Medical Group Full time

    Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing excellent customer service, handling incoming calls and making outbound call to book appointments of the inbound enquiries through website and social media...

  • Control Centre Operative

    2 days ago

    Birmingham, United Kingdom Serco Plc Full time

    **Job title**: Control Centre Operative **Location**: Birmingham, B29 6EY **Job type**: Full time, permanent **Working hours**:40 hours per week **Salary**:£22,000 per annum, plus excellent benefits We operate the exciting new West Midlands Cycle Hire scheme on behalf of Transport for West Midlands (TfWM) and the West Midlands County Authority (WMCA)....

  • Business Development

    2 days ago

    Birmingham, United Kingdom Birmingham Asian Resource Centre Full time

    Birmingham Asian Resource Centre, Closing date: On Request Birmingham Asian Resource Centre (BARC) is seeking Business Development & Funding Officer (Consultant) We are a registered charity in operation since 1977. Based in the heart of Lozells, Birmingham.To lead the organisation’s strategic development ensuring it meets its aims objectives and...

  • Centre Operative

    1 week ago

    Birmingham, United Kingdom Milk & More Full time

    **Join Us, Become AWarehouse Operative** Milk & More has a unique business model, which meets the needs of consumers by delivering through the night in time for breakfast. We make nearly 1 million deliveries each week via one of the UK’s largest fleet of electric vehicles. The purpose of a Warehouse Operative is to assist the Operations Manager in...

  • Customer Service Representative

    2 weeks ago

    Birmingham, United Kingdom Pertemps Birmingham Commercial Full time

    **CUSTOMER SERVICE REPRESENTATIVE** **BIRMINGHAM** **£21k-£23k** **Permanent position** Customer Service Representative required for a fantastic Business Banking client based in Birmingham City Centre. This is a brilliant opportunity to join a successful and well-established Customer Service team in the Heart of the City. Reporting to the Call Centre...

  • Customer Call Centre Operative

    2 months ago

    Birmingham, United Kingdom HancoxRead Recruitment Full time

    Job Title: Customer Call Centre Operative Location: Birmingham, UK Hourly Rate: £9.90 per hour Overview: We are seeking Customer Call Centre Operatives to join our incoming call centre team within a local council. As a Customer Call Centre Operative, you will be responsible for answering and responding to a high volume of calls from members of the...