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Operations Centre Representative

5 months ago

Birmingham, United Kingdom Virgin Media Full time

Function:
Technical Customer Support

Closing Date:
11/01/2023

As an Operations Centre Representative, you'll be working as part of a high performing, agile, flexible team, to deliver a high-quality service supporting the key functions within field engineering & operations. Supporting the business area with financial tracking, financial governance, operational support, and process improvement.

As part of an office-based team working closely with other Field Engineering & Operations support teams, our partners and field teams to provide cost effective and efficient processes. Working to prioritize activity to meet health and safety requirements, budgets, and support Growth plans across VM.

Who we are

The must haves

In order to be considered, you must have the following experience;
- Ability to work remotely with key stakeholders at all levels
- Experience of working with outsourced partners and contractors
- Knowledge of telecommunications networks/environment
- Pro-active in understanding and implementing technical and operational initiatives to drive customer improvements

The other stuff we're looking for

We'd also love you to bring;
- Strong team player who will share the passion about the brand and customer
- Astute Relationship Management, self-aware & emotionally intelligent
- Positive personal impact and is always aware of the audience
- Maintains excellent working relationships with all key stakeholders and peers
- Represents the business in a professional manner both internally and externally

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you.When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.