Customer Service Adviser
6 months ago
We have an exciting opening for a Customer Service Adviser to join our Operations team.
Do you have a passion for resolving customer enquiries, either over the phone or face-to-face in a personable manner? Are you used to working at pace in an energetic and dynamic environment? If so, we have the perfect opportunity for you
**What you'll do**:
We are one of the top-performing water and sewerage companies in the UK. Based at our Operations Centre in Bath, our Contact Centre team provides a professional and helpful service.
You will take a variety of inbound calls, be the first point of contact for our customers and work closely with your colleagues to ensure we maintain our high standards.
We put our customers first and aim to resolve their queries first time, every time, so it's a role that involves quick thinking, finding solutions and often involves working with other departments and external parties to find the right answers to help our customers.
Calls include people reporting leaks and low water levels impacting fishing in one of our beautiful reservoirs, as well as questions about how to unblock a drain.
Don't be concerned if you are not familiar with the water industry lingo. We provide our new starters with a thorough induction plan to help educate them about Wessex Water and our customers, so you can provide the flawless customer service that we're renowned for.
**What you'll need**:
We are looking for someone who is passionate about helping people, is naturally customer-focused, has confident communication skills and is highly organised.
We operate shifts in this role, so you'll need to be comfortable working a variety of days and evening shifts (7:30am - 10pm), Monday to Sunday, including some Bank Holidays and occasional standby.
**What you'll receive**:
- Total pension contributions up to 20%.
- Career progression and professional development opportunities.
- 25 days' holiday rising to 28 with length of service.
- The opportunity to buy up to ten days' holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.
**Who we are**:
We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.
Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.
We also continue to promote diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.
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