Customer Service Adviser

7 months ago


Bath, United Kingdom Wessex Water Full time

We have an exciting opening for a Customer Service Adviser to join our Operations team.

Do you have a passion for resolving customer enquiries, either over the phone or face-to-face in a personable manner? Are you used to working at pace in an energetic and dynamic environment? If so, we have the perfect opportunity for you

**What you'll do**:
We are one of the top-performing water and sewerage companies in the UK. Based at our Operations Centre in Bath, our Contact Centre team provides a professional and helpful service.

You will take a variety of inbound calls, be the first point of contact for our customers and work closely with your colleagues to ensure we maintain our high standards.

We put our customers first and aim to resolve their queries first time, every time, so it's a role that involves quick thinking, finding solutions and often involves working with other departments and external parties to find the right answers to help our customers.

Calls include people reporting leaks and low water levels impacting fishing in one of our beautiful reservoirs, as well as questions about how to unblock a drain.

Don't be concerned if you are not familiar with the water industry lingo. We provide our new starters with a thorough induction plan to help educate them about Wessex Water and our customers, so you can provide the flawless customer service that we're renowned for.

**What you'll need**:
We are looking for someone who is passionate about helping people, is naturally customer-focused, has confident communication skills and is highly organised.

We operate shifts in this role, so you'll need to be comfortable working a variety of days and evening shifts (7:30am - 10pm), Monday to Sunday, including some Bank Holidays and occasional standby.

**What you'll receive**:

- Total pension contributions up to 20%.
- Career progression and professional development opportunities.
- 25 days' holiday rising to 28 with length of service.
- The opportunity to buy up to ten days' holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.

**Who we are**:
We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.

The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.

Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.

We also continue to promote diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.



  • Bath, United Kingdom Wessex Water Full time

    We describe ourselves as ‘community within a community’ here at Wessex Water, and the role of a customer services adviser is an essential link in our exceptional customer journey. **What’s the job?** **We have achieved top place in Ofwat’s efficiency ranking delivering industry leading customer service. Based at the Operations Centre in Bath, our...


  • Bath, United Kingdom Wessex Water Full time

    We have an exciting opening for a Customer Service Adviser to join our Operations team here in Bath. Do you have a passion for resolving customer enquiries, either on the phone or face to face in a personable manner? Are you used to working at pace in an energetic and dynamic environment? Do you want to join a team that has recently been awarded the...


  • Bath, United Kingdom Wessex Water Full time

    We have an exciting opening for a Customer Service Adviser to join our Operations team on a 12-month fixed-term contract. Do you have a passion for resolving customer enquiries, either over the phone or face to face in a personable manner? Are you used to working at pace in an energetic and dynamic environment? Do you want to join a team that has recently...


  • Bath, United Kingdom Wessex Water Full time

    Do you thrive when resolving issues and delivering a top-notch service? Do you enjoy providing end-to-end customer service? Are you looking for a role where you can use your skills to support our valued customers? Are you prepared to go above and beyond for customers in need? If so, our Customer Relations Adviser position is the role for you. **What you'll...

  • Customer Services

    5 days ago


    Bath, United Kingdom Juice Recruitment Ltd Full time

    Juice Recruitment is recruiting for a Client Service Executive to join a highly reputable and growing financial services in Bath to join their support team. No previous experience is required for this role - however a background in customer services is helpful, through retail, hospitality or contact centre work. As a CSE you will be the initial contact for...


  • Bath, United Kingdom Novia Financial Full time

    1 Role Profile Role title: Customer Services Executive Reports to: Service Delivery Manager Office location Bath Date of Issue: November 2021 Purpose of role To provide a superior support service to financial advisers and end clients, delivering an industry leading level of customer service and continually finding innovative solutions to improve our...


  • Bath, United Kingdom eFinancialCareers Full time

    At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities. To help us...


  • Bath, United Kingdom Meraki Full time

    **Customer Service Consultant** **Permanent, Full-Time** **Bath - Hybrid** **£25,000** Meraki Talent are partnered with a leading Financial Services firm to support with the appointment of a Customer Service Consultant. This is a full-time (35 hours), permanent opportunity located in Bath, England and offers an annual salary of £25,000 alongside a...


  • Bath, United Kingdom Novia Financial Full time

    Customer Service Executive **Reports to: Team Leader** **Main Location: Bath hybrid working 3 days in office 2 days at home** **Salary: £22,500 + bonus + excellent benefits **Are you passionate about Customer Service and believe in putting the customer at the heart? Are you looking for a role that offers the flexibility of working from home, but still...


  • Bath, United Kingdom eFinancialCareers Full time

    At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities. To help us...


  • Bath, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...


  • Bath, United Kingdom eFinancialCareers Full time

    At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities. To help us...


  • Bath, Bath and North East Somerset, United Kingdom ReQuire Consultancy Ltd Full time

    We are seeking an experienced Customer Service Representative to join our services team at ReQuire Consultancy Ltd.This role offers a unique opportunity to work with a high calibre administrator who will provide exceptional service as a primary responsibility, prioritizing customer needs in all interactions and delivering timely, efficient solutions.A salary...

  • Financial Adviser

    4 days ago


    Bath, United Kingdom Recruit UK Full time

    **Job Title**: Financial Adviser **Industry**: Financial Planning **Location**:Bath **Salary**: £35,000 - £50,000 **Job reference**:7311 Recruit UK are working on an excellent opportunity for a Financial Adviser in Bath to join an Independent Financial Planning firm. We are working with a firm that has achieved great growth since its opening 50 years...


  • Bath, United Kingdom Novia Financial Full time

    Customer Service Executive **Reports to: Team Leader** **Main Location: Bath hybrid working 3 days in office 2 days at home** **Salary: £21,255-£25,000 + bonus + excellent benefits** Are you passionate about Customer Service and believe in putting the customer at the heart? Are you looking for a role that offers the flexibility of working from home, but...


  • Bath, United Kingdom JUICE RECRUITMENT Full time

    Are you looking for your next position in Customer Service? Do you have excellent communication skills and are keen to find a varied and fast-paced role? Juice is thrilled to be supporting a well-established and fast-growing e-commerce business based in the outskirts of Bath, in their search for a Customer Service Specialist to join their talented...


  • Bath, Bath and North East Somerset, United Kingdom London & Country Mortgages Full time

    Job DescriptionAs a Protection Adviser, you will be responsible for delivering exceptional customer service while ensuring regulatory compliance. Your role will involve advising customers on their options and documenting your findings and recommendations throughout the process.


  • Bath, United Kingdom Novia Financial Full time

    **Main Location: Cambridge House, Henry Street, Bath - (3 days office, 2 days home)** **About us** **We are looking for a number of people to join our Dynamic Team as a Client Services Administrator and be part of our Multi-Award-Winning** **Company!** Are you passionate about delivering operational excellence and believe in putting the customer at the...

  • Customer Service Agent

    7 months ago


    Bath, United Kingdom Novia Financial Full time

    **Department: Customer Experience** **Reports to: Client Services Team Leader** **Main Location: Bath - Work your way: 3 days minimum in office, 5 days welcome** **About us** At Novia, we take pride in being a Multi-Award-Winning financial technology company, renowned for our 5- star service platform. Our shared purpose and core behaviours—Seek...


  • Bath, Bath and North East Somerset, United Kingdom London & Country Mortgages Full time

    About London & Country MortgagesWe are the UK's leading fee-free mortgage broker with over 160 awards to our name. Our mission is to provide exceptional customer service and deliver outstanding results in a supportive and dynamic environment.Job OverviewAs a Trainee Protection Adviser, you will play a critical role in delivering exceptional customer service...