Customer Relations Adviser

4 months ago

Bath, United Kingdom Wessex Water Full time

Do you thrive when resolving issues and delivering a top-notch service? Do you enjoy providing end-to-end customer service? Are you looking for a role where you can use your skills to support our valued customers? Are you prepared to go above and beyond for customers in need? If so, our Customer Relations Adviser position is the role for you.

**What you'll do**:
We pride ourselves on delivering excellent customer service, but we understand that sometimes things don't go as planned, which is why we are seeking passionate and empathetic Customer Relations Advisers to join our dedicated team.

As a Customer Relations Adviser, you will be at the forefront of customer interactions, addressing concerns and resolving issues with both empathy and efficiency.

This role is pivotal in ensuring customer satisfaction and upholding our reputation for exceptional service. You will be predominantly helping customers with written enquiries about the operational service we provide rather than questions about their bill.

We always put customers first and aim to resolve enquiries first time, every time, meaning you will often work with other departments and external parties to get the job done.

The role includes:

- investigating and resolving verbal and written customer enquiries and complaints within strict timescales and to the standard of our regulator, OFWAT
- ensuring complaint responses are fully investigated, including identifying and rectifying errors, ensuring our complaint handling procedures and our customer promise are followed
- keeping customers updated about their enquiries and arranging further investigations where necessary
- undertaking investigations for the Consumer Council for Water and compiling a report of events
- liaising with other departments/managers and external parties to gather information to resolve customer issues and complaints
- responding to customers who engage with us via social media.

**What you'll need**:
Additional skills and experience include:

- experience working in a customer service/quality/complaint focussed role
- good written communication skills
- being highly organised and a methodical problem solver
- the ability to use your initiative, multitask and work under pressure with good attention to detail
- a flexible and positive approach and being comfortable with the need to change priorities from time to time.

**What you'll receive**:

- Total pension contributions up to 20%.
- Career progression and professional development opportunities.
- 25 days' holiday rising to 28 with length of service.
- The opportunity to buy up to 10 days' holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.

**Who we are**:
We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.

The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.

Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.

We also continue to promote diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.

  • Customer Service Adviser

    4 months ago

    Bath, United Kingdom Wessex Water Full time

    We have an exciting opening for a Customer Service Adviser to join our Operations team. Do you have a passion for resolving customer enquiries, either over the phone or face-to-face in a personable manner? Are you used to working at pace in an energetic and dynamic environment? If so, we have the perfect opportunity for you! **What you'll do**: We are one...

  • Client Relations and Operational Support

    3 months ago

    Bath, United Kingdom JUICE RECRUITMENT Full time

    Are you looking for your next challenge in Financial Services? Do you have a keen eye for detail and are looking to join an organisation with great training and progression opportunities? Juice is pleased to be supporting a reputable professional services company based in Bath, in their search for an experienced individual to join their Client Relations and...

  • HR Adviser

    4 months ago

    Bath, United Kingdom Wessex Water Full time

    Are you an HR Adviser who really enjoys playing a pivotal role in delivering a one stop shop on employee relations together with supporting the HR Business Partners with projects and providing meaningful data to help the organisation achieve its business objectives through our most important resource, our people? If so, we have a great opportunity for an HR...

  • HR Adviser

    4 months ago

    Bath, United Kingdom Wessex Water Full time

    Are you an HR Adviser who really enjoys playing a pivotal role in delivering a one stop shop on employee relations? Would you enjoy supporting our team of HR Advisers and HR Business Partners with ER case management, projects and providing meaningful data, to help the organisation achieve its objectives through our most important resource, our people? If so,...

  • Mortgage Adviser

    4 weeks ago

    Bath, United Kingdom CareerStone Full time

    £33 - 35k basic salary DOE, £75k OTE Hybrid role: office-based 3 days a week, home-based 2 days a week. Other benefits include: Company pensionEmployee discountHealth & well-being programmeLife insurancePrivate dental insurancePrivate medical insuranceReferral programme The company: Our client is a highly respected Whole of Market brokerage with 25...

  • Customer Relations Specialist

    1 month ago

    Bath, Bath and North East Somerset, United Kingdom M&G plc. Full time

    Join M&G as a Complaints OfficerAt M&G, our mission is to empower individuals to confidently manage their financial resources. With a legacy spanning over 170 years, we provide a diverse array of financial solutions through our Asset Management, Life, and Wealth sectors. Our three divisions collaborate to achieve optimal financial results for our clients...

  • Trainee Quality Adviser

    3 months ago

    Bath, United Kingdom Wessex Water Full time

    Do you want to help us to maintain the supply of safe, high-quality drinking water to our customers? If so, we have a great opportunity for a Trainee Quality Adviser to join our team. **What **you'll** **do**: The Quality team aims to deliver efficiencies to the business through a range of improvement and change initiatives. A key part of this role...

  • HR Adviser

    4 months ago

    Bath, United Kingdom Wessex Water Full time

    Are you an HR Adviser who really enjoys playing a pivotal role in delivering a one stop shop on employee relations, together with supporting the HR Business Partners with projects and providing meaningful data, to help the organisation achieve its business objectives through our most important resource, our people? If so, we have a great opportunity for you...

  • Conservation Adviser

    2 months ago

    Bath, United Kingdom Wessex Water Full time

    Are you passionate about protecting and enhancing special places to make a positive difference for people and wildlife? If so, we have a fantastic opportunity for a Conservation Adviser to join us.What you'll doOur talented Conservation team is committed to meeting our responsibilities to conserve and enhance wildlife and heritage. We work well together to...

  • Conservation Adviser

    2 months ago

    Bath, United Kingdom Wessex Water Full time

    Are you passionate about protecting and enhancing special places to make a positive difference for people and wildlife? If so, we have a fantastic opportunity for a Conservation Adviser to join us. What you'll do Our talented Conservation team is committed to meeting our responsibilities to conserve and enhance wildlife and heritage. We work well...

  • Customer Care Team Adviser

    4 months ago

    Bath, United Kingdom Wessex Water Full time

    Are customers at the heart of everything you do? Looking for a role where you can uphold our excellent customer service reputation? If so, we have a great opportunity to join our Customer Care team based in our busy award-winning contact centre in Bath.? **The role** We put customers first and aim to resolve enquiries first time, every time, so it's a role...

  • Customer Care Team Adviser

    4 months ago

    Bath, United Kingdom Wessex Water Full time

    Are customers at the heart of everything you do? Looking for a role where you can uphold our excellent customer service reputation? If so, we have a great opportunity to join our Customer Care team based in our busy award-winning contact centre in Bath. This role is part-time, 20 hours a week. Hours are likely to fall between 1pm and 6pm on Monday, Tuesday,...

  • Foodbank Generalist Adviser

    2 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Bath and North East Somerset Council Full time

    About the RoleWe are seeking a highly skilled and dedicated Generalist Adviser to join our team at Bath and North East Somerset Council. As a Generalist Adviser, you will provide expert-level advice and ongoing casework focused on welfare benefits, housing, and energy, as well as offering non-monetary debt advice about priority debts and budgeting.Key...

  • Foodbank Generalist Adviser

    2 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Bath and North East Somerset Council Full time

    About the RoleWe are seeking a highly skilled and dedicated Generalist Adviser to join our team at Bath and North East Somerset Council. As a Generalist Adviser, you will provide expert-level advice and ongoing casework focused on welfare benefits, housing, and energy, as well as offering non-monetary debt advice about priority debts and budgeting.Key...

  • Customer Service Representative

    2 days ago

    Bath, Bath and North East Somerset, United Kingdom Reed Full time

    ### Job Title: Customer Service Adviser ### Job Description We are seeking a highly skilled Customer Service Adviser to join our team at Reed Business Support in Bath. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients. ### Key Responsibilities * Provide full customer...

  • Customer Service Representative

    2 days ago

    Bath, Bath and North East Somerset, United Kingdom Reed Full time

    ### Job Title: Customer Service Adviser ### Job Description We are seeking a highly skilled Customer Service Adviser to join our team at Reed Business Support in Bath. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients. ### Key Responsibilities * Provide full customer...

  • Customer Service Representative

    4 days ago

    Bath, Bath and North East Somerset, United Kingdom Reed Full time

    ### Job Title: Customer Service Adviser ### Job Description Reed Business Support is delighted to be supporting a Bath-based business in their search for a Customer Service Officer for their busy and thriving business. #### Job Summary We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Adviser. As a...

  • Customer Service Representative

    4 days ago

    Bath, Bath and North East Somerset, United Kingdom Reed Full time

    ### Job Title: Customer Service Adviser ### Job Description Reed Business Support is delighted to be supporting a Bath-based business in their search for a Customer Service Officer for their busy and thriving business. #### Job Summary We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Adviser. As a...

  • Employee Relations Specialist

    3 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Future Full time

    About the RoleWe are seeking an experienced Employee Relations Advisor to join our team at Future. As an Employee Relations Advisor, you will play a key role in delivering a proactive and customer-focused HR service across the organisation.Key ResponsibilitiesProvide effective support, guidance and advice to managers and colleagues on a comprehensive range...

  • Employee Relations Specialist

    3 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Future Full time

    About the RoleWe are seeking an experienced Employee Relations Advisor to join our team at Future. As an Employee Relations Advisor, you will play a key role in delivering a proactive and customer-focused HR service across the organisation.Key ResponsibilitiesProvide effective support, guidance and advice to managers and colleagues on a comprehensive range...