Customer Service Advisor

2 weeks ago


Blackburn with Darwen, United Kingdom Blackburn with Darwen Council Full time

Job description

**Department: Digital and Business Change**
**Terms and Conditions: Permanent, 37 hours per week**

**Shortlisting and **Interviews: Week Commencing 24/07/2023**

Our customers deserve to receive fantastic service from their local authority because they've got nowhere else to go. We are focused on making life easier for our customers by providing high quality customer service.

In our customer service team, we provide front-line support for a wide range of council services across all contact channels, including:

- Face to face services in our 3 Reception Centres in the borough.

Staff will be trained to deal with specific enquiries across all channels and services, dependent on your experience.

The services that we handle are diverse and include Adult Social Care, Council Tax and Benefits, Registrars, environmental services such as Household Waste and Recycling and street services such as Highways, Streetlighting and Parking Services.

For each of our services, it is important that you have strong empathy, communication, listening and questioning skills. You also need to have patience as we deal with some difficult situations, ultimately to get the best outcome for our customers.

We use multiple systems to assist our customers so you must have strong IT skills and must have the ability to summarise a customer enquiry in a written format.

If you are flexible, friendly and up for any challenge and already have a taste for giving great customer service, then why not join the Customer Service Team, it’s a great place to work

**Please note that your CV and your supporting statement must outline how you meet the key requirements.**

**Please note that the listing may be closed before the closing date should sufficient applicants have been received.**

**Job details**:
Job reference
- REQ02010

Date posted
- 04/07/2023

Application closing date
- 21/07/2023

Location
- Blackburn with Darwen

Salary
- Grade D, SCP 5-8 (£21,575 - £22,777)

Package
- Blank

Contractual hours
- 37

Basis
- Full time

Job category/type
- Council



  • Blackburn with Darwen, United Kingdom Blackburn with Darwen Council Full time

    Job description **Department: Digital and Business Change** **Terms and Conditions: Permanent, 37 hours per week** **Shortlisting Date: 2nd Febuary 2024** - Our customers deserve to receive fantastic service and we are focused on making life easier for our customers by providing high quality customer service. - In our customer service team, we provide...


  • Blackburn, United Kingdom Page Personnel - UK Full time

    Opportunity to work for a leading Retail company - Excellent benefits **About Our Client**: Our client are a well established retailer based in Blackburn, they are currently going through a period of growth and are looking for Customer Service Advisors to join their team. Our client offers great career progression, competitive salary and excellent...

  • HR Advisor

    4 weeks ago


    Blackburn with Darwen, United Kingdom Blackburn with Darwen Council Full time

    Job description **Terms and Conditions: 12 month Fixed Term Contract, 18.5 hours per week** **Department**:Chief Executives** Our HR Advisors support the day-to-day delivery of a high quality, professional, flexible, and customer focussed HR Service, supporting internal and external managers and employees with queries relating to employee relations, terms...


  • Blackburn, United Kingdom Chubb Fire & Security Full time

    Company Description **Chubb Fire & Security** is currently recruiting for a **Customer Service Advisor **to join our Customer Contact Centre in our **Blackburn office** **(BB1 2PR)**. The main goal of this is to provide the best customer service to both our internal and external customers that call into the Centre. You will be working with a variety of...

  • Service Advisor

    1 month ago


    Blackburn, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Ford Blackburn** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...


  • Blackburn, United Kingdom Essential Employment Full time

    Customer service advisors needed in Birmingham £9.90ph ref 191222 Full time hours on a temporary basis. We are looking for people who are looking for long term career as there is a possibility of going permanent. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

  • Service Advisor

    1 month ago


    Blackburn, United Kingdom NC Associates Full time

    **Service Advisor / £23,000 - £25,000 / Blackburn / Excellent Benefits / Permanent** NC Associates are looking to recruit a Service Advisor to join a prestige firm based in Blackburn. **Duties**: - Welcome all customers at Service Reception in a warm and professional manner - Advise customers of any additional work required - Book vehicles into the...

  • Service Advisor

    2 weeks ago


    Blackburn, Lancashire, United Kingdom Imiawards Full time

    Find jobs in the automotive retail industry Basic salary pending experience between £28,******,850 per annum. Access to performance related bonus scheme providing a fantastic bonus potential. Monday to Friday 8:00am-5:30pm with a 30 minute lunch break and 1 in 3 Saturdays 8:30am-1:00pm paid at time and a half. Full brand accredited training provided. ...

  • Wellbeing Hub Advisor

    4 weeks ago


    Blackburn with Darwen, United Kingdom Blackburn with Darwen Council Full time

    Job description **Terms and Conditions: 30 hours per week, Fixed Term Contract until 31st March 2025** **Department: Wellbeing Service, People** **Interview date: Tuesday 5th September 2023** **Blackburn with Darwen Borough Councils’ Wellbeing Service is looking to recruit a highly organised, enthusiastic, and empathetic individual to work as a...

  • Service Advisor

    2 weeks ago


    Blackburn, Lancashire, United Kingdom Institute of the Motor Industry. limited Full time

    Find jobs in the automotive retail industry Service AdvisorBasic £27k - £32k DOE, genuine £10k bonusFinchley RoadPermanent/Full TimeWorking Hours: Monday to Friday (8am – 6pm) / 1 in 3 Saturdays (8.30am – 4.30pm)Our client, a Motor Trade main dealer group based in Finchley Road, are searching for an experienced Service Advisor to join their busy...

  • Service Lead

    6 days ago


    Blackburn with Darwen, United Kingdom Blackburn with Darwen Council Full time

    Job description **Terms and Conditions: Permanent, 37 hours per week** **Department: Environment and Operations** **Shortlisting date: w/c 11th September 2023** **Interview date: w/c 18th September 2023** Here at Blackburn with Darwen Council we are really proud of our Environmental Operations team, who manage a range of mainly in-house delivered, key...


  • Blackburn with Darwen, United Kingdom Blackburn with Darwen Council Full time

    Job description **Terms and Conditions: Part time, 12 Hours per week, Permanent** **Department: Place** **Interview Date: 27th February 2024** Blackburn Museum and Art Gallery opened in 1874 and houses a rich and fascinating collection covering fine art, decorative art, Egyptology, coins, manuscripts, natural history, social history and South Asia....

  • Business Advisor

    6 days ago


    Blackburn with Darwen, United Kingdom Blackburn with Darwen Council Full time

    Job description **Terms and Conditions: Casual, £18.35 per hour** **Department: Growth Lancashire Ltd** **Interview date: Thursday 14th September 2023** Growth Lancashire provides specialist advice and consultancy services. Our role is diverse and focuses on supporting businesses to grow and simplifying support, caring for and developing Lancashire’s...

  • Customer Service

    4 weeks ago


    Darwen, United Kingdom Number1Recruit Full time

    **Number1Recruit** are looking for a **Customer Service Specialist** to join small, dynamic Customer Service team based at Darwen. **The Role**: - Liaising with internal and external customers regarding pricing, product and delivery information both face to face and telephone. - Preparation of quotations. - Developing customer relationships. -...


  • Blackburn, United Kingdom Service Care Full time

    I am currently recruiting on behalf of an Independent Private Accountancy Practice in East Lancashire for someone to be responsible for a general portfolio of personal tax clients and dealing with compliance matters including preparation and submission of annual Tax Returns of all allocated clients. You will look after day-to-day issues/queries from clients...


  • Blackburn, United Kingdom Senior Salmon Ltd Full time

    Our client based in Blackburn, Lancashire are recruiting for several Customer Service Advisors / Call Handlers to join their Customer Care and Response Team. The objective of the role is provide the highest quality telecare and telephone response service for each and every customer. You will approach each and every call with sensitivity, understanding and...


  • Blackburn, United Kingdom Senior Salmon Ltd Full time

    Our client based in Blackburn, Lancashire are recruiting for several Customer Service Advisors / Call Handlers to join their Customer Care and Response Team. The objective of the role is provide the highest quality telecare and telephone response service for each and every customer. You will approach each and every call with sensitivity, understanding and...


  • Darwen, United Kingdom The Ardonagh Group Full time

    **Client Services Specialist? - Darwen - ARDSG821547** Do you have Customer Service or Administration experience? Are you looking to get away from shift or weekend work and move into an office environment working Monday to Friday? Joining us as a Customer Service Advisor means you'll have the benefit of working Monday to Friday. Initially, you would work...


  • Darwen, United Kingdom The Ardonagh Group Full time

    **Client Services Specialist? - Darwen - ARDTM813224** Do you have Customer Service or Administration experience? Are you looking to get away from shift or weekend work and move into an office environment working Monday to Friday? Joining us as a Customer Service Advisor means you'll have the benefit of working Monday to Friday. Initially, you would work...


  • Darwen, United Kingdom The Ardonagh Group Full time

    **Client Services Specialist - Darwen - ARDEB871867** Do you have Customer Service or Administration experience? Are you looking to get away from shift or weekend work and move into an office environment working Monday to Friday? Joining us as a Customer Service Advisor means you'll have the benefit of working Monday to Friday. Initially, you would work...