Customer Services Advisor
2 weeks ago
About the job
Job Title: Customer Service Advisor - 12 month fixed term contract, 37.5 hours pw
Location: Trowbridge (Hybrid Working between office and home)
**Salary**: £21,500 plus bonus and an excellent range of benefits including: discounts with national retailers and gyms, 25 days holiday plus bank holidays, private healthcare, up to 12% company pension contribution plus a wide range of flexible benefits to choose from to suit your lifestyle
If you’re looking for a career which will unlock new opportunities, working for a household name in a role where you will make a difference to people’s lives, then this is the role for you We are looking for people with great customer service experience, for example, from call centers, retail, hospitality or the care sector.
Danone is a major FMCG company whose mission is to bring health through food to as many people as possible. Our market-leading consumer brands include Evian, Activia and Alpro, and our Specialised Nutrition products (e.g. Aptamil, Cow & Gate, Fortisip, Complan) which improve the quality of life of thousands of patients across the UK and can even save lives. Join our customer services, patient centric team to help ensure that all our patients receive their supplies in line with their specific individual requirements as and when they need them.
Working between home and our bright modern offices in Trowbridge, you will be providing the first line of contact to many of our patients and carers within our Patient Services team. Here at Danone/Nutricia we break the mold of typical call center environments. Working as part of a friendly, close-knit and supportive team, there are no stuffy scripts or selling involved here We recognise that our people are our biggest asset and we aim to offer a supportive work environment in which colleagues can thrive and progress. In fact, this role is a great opportunity to learn all about our business and is often the spring-board to other career opportunities within the business
You’ll be responsible for:
- Providing the highest levels of customer satisfaction and professional customer support
- Establishing rapport so you can have meaningful conversations with patients/carers and healthcare professionals to understand how you can help and then providing relevant solutions
- Maintaining and updating customer account details
- Handling complaints and taking ownership to resolve them
- Being the voice of our patients/carers to help us continually improve
- Acting with care and integrity - making time to resolve queries and building the trust to provide great service.
Working Hours:
We operate shifts on a rota system so you’ll be comfortable working hours varying between 8am and 8pm, primarily from 8.45am-5pm, with a couple of early and late shifts per months. You will also be required to work approximately one in Saturday in every 8-12 week from 9.00-1pm, for which you will receive time off in lieu.
About you
- Be as passionate and proud as we are about providing an exceptional customer experience
- Be a great listener and communicator, enthusiastic, reliable, resilient, empathetic, calm and reassuring, with a good dose of common sense mixed in
- See challenges as an opportunity to find solutions
- Possess a good standard of verbal and written English
- Be IT literate and completely at ease with using technology and learning new systems
- Have excellent time keeping & organisational skills
- Be flexible and willing to adapt where necessary, to help the team and for your own personal development.
About us
Our mission and values guide how we behave, our flexible ways of working, how we connect with our communities and how we grow & develop our people. In addition we offer:
- Excellent training and support from our training manager and the wider team to succeed and achieve in your new role.
- A competitive salary and benefits package including annual bonus, 25 days holiday plus bank holidays (for full-time employees), generous employer pension contribution of up to 12%, private healthcare cover, life assurance and health screening.
- A fantastic range of optional flexible benefits designed to suit your lifestyle including the ability to buy or sell 5 days holiday per year.
- Additional non-contractual benefits including when working on-site, such as free yogurts and fresh fruit.
- Access to a subsidised canteen and even a subsidised Starbucks
- Cash reimbursements when purchasing our products
- Relaxed dress code
- Free on-site parking
**About Us**:
Danone are a world leader across 3 categories: Essential Dairy & Plant Based, Natural Sourced Waters and Specialised Nutrition, many of our consumer brands are household names, ranging from heritage brands like Cow & Gate and Harrogate Waters to international favourites like Actimel, Alpro and Evian. In the UK & Ireland and in every market in which we operate, we are committed to delivering health through food and drink to as many people as possib
-
Customer Service Advisor
7 days ago
Trowbridge, United Kingdom Everyday Loans Full timeWe are looking for some contractors with excellent customer service skills? Do you see yourself having a career in Finance and would like to see what it is like? We may have the role for you! Everyday Loans are currently recruiting for a few Customer Service Advisors to join the team on three month contracts. If you have great people skills and are looking...
-
Customer Service Advisor
2 weeks ago
Trowbridge, Wiltshire, United Kingdom Page Personnel Secretarial & Business Support Full timeThe Customer Service Advisor will be pivotal in providing top-tier customer service within the FMCG industry, liaising between patients, healthcare professionals, and the internal team to ensure smooth operations.Client DetailsOur client is an established multinational corporation in the FMCG industry. With a substantial workforce exceeding 50,000 employees...
-
Customer Service Advisor
2 weeks ago
Trowbridge, United Kingdom Page Personnel Secretarial & Business Support Full timeThe Customer Service Advisor will be pivotal in providing top-tier customer service within the FMCG industry, liaising between patients, healthcare professionals, and the internal team to ensure smooth operations. Client Details Our client is an established multinational corporation in the FMCG industry. With a substantial workforce exceeding 50,000...
-
Customer Service Advisor
3 weeks ago
Trowbridge, United Kingdom Page Personnel Remote Work Freelance Full timeThe Customer Service Advisor will be pivotal in providing top-tier customer service within the FMCG industry, liaising between patients, healthcare professionals, and the internal team to ensure smooth operations.Client DetailsOur client is an established multinational corporation in the FMCG industry. With a substantial workforce exceeding 50,000 employees...
-
Customer Service Advisor
3 weeks ago
Trowbridge, United Kingdom Page Personnel Full timeThe Customer Service Advisor will be pivotal in providing top-tier customer service within the FMCG industry, liaising between patients, healthcare professionals, and the internal team to ensure smooth operations. Client Details Our client is an established multinational corporation in the FMCG industry. With a substantial workforce exceeding 50,000...
-
Customer Service Advisor
3 weeks ago
Trowbridge, United Kingdom Page Personnel Full timeThe Customer Service Advisor will be pivotal in providing top-tier customer service within the FMCG industry, liaising between patients, healthcare professionals, and the internal team to ensure smooth operations.Client DetailsOur client is an established multinational corporation in the FMCG industry. With a substantial workforce exceeding 50,000 employees...
-
Customer Service Advisor
12 hours ago
Trowbridge, United Kingdom Thrive Group Full timeThrive Group are delighted to be working with our client in the Trowbridge area, who are actively looking to recruit a Customer Service Advisor to join the team on a permanent basis. What you will be doing: Working in a busy and friendly team, you will provide essential administration support to ensure their customers receive first rate service. Duties...
-
Service Advisor
2 weeks ago
Trowbridge, Wiltshire, United Kingdom Auto Skills UK Full timeSERVICE ADVISORBasic Salary - Up to £25,000 + BonusLocation - TrowbridgeVacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.Responsibilities of a Service Advisor Take Service Department bookings. Ensure efficient workshop loading, whilst attending to all...
-
Service Advisor
2 weeks ago
Trowbridge, Wiltshire, United Kingdom Auto Skills UK Full timeSERVICE ADVISORBasic Salary - £25,000OTE - £29,000Location - TrowbridgeVacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.Responsibilities of a Service Advisor Take Service Department bookings. Ensure efficient workshop loading, whilst attending to all...
-
Service Advisor
2 months ago
Trowbridge, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - £25,000 OTE - £33,000 Location - Trowbridge Benefits - Staff Discounts on MOT's and Servicing Free Parking Wellbeing Programme Life Assurance Staff Referral Scheme Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities...
-
Service Advisor
2 months ago
Trowbridge, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - £25,000 OTE - £33,000 Location - Trowbridge Benefits - Staff Discounts on MOT's and Servicing Free Parking Wellbeing Programme Life Assurance Staff Referral Scheme Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service...
-
Service Advisor
4 weeks ago
Trowbridge, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - £25,000 OTE - £33,000 Location - Trowbridge Benefits - Staff Discounts on MOT's and Servicing Free Parking Wellbeing Programme Life Assurance Staff Referral Scheme Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service...
-
Service Advisor
4 weeks ago
Trowbridge, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - £25,000 OTE - £33,000 Location - Trowbridge Benefits - Staff Discounts on MOT's and Servicing Free Parking Wellbeing Programme Life Assurance Staff Referral Scheme Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities...
-
Service Advisor
2 weeks ago
Trowbridge, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - £25,000 OTE - £33,000 Location - Trowbridge Benefits - Staff Discounts on MOT's and Servicing Free Parking Wellbeing Programme Life Assurance Staff Referral Scheme Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor...
-
Service Advisor
2 months ago
Trowbridge, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - £25,000 OTE - £33,000 Location - Trowbridge Benefits - Staff Discounts on MOT's and Servicing Free Parking Wellbeing Programme Life Assurance Staff Referral Scheme Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service...
-
Service Advisor
1 month ago
Trowbridge, Wiltshire, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - £25,000 OTE - £33,000 Location - Trowbridge Benefits - Staff Discounts on MOT's and Servicing Free Parking Wellbeing Programme Life Assurance Staff Referral Scheme Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor...
-
Service Advisor
4 weeks ago
Trowbridge, Wiltshire, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - £25,000 OTE - £33,000 Location - Trowbridge Benefits - Staff Discounts on MOT's and Servicing Free Parking Wellbeing Programme Life Assurance Staff Referral Scheme Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor...
-
Service Advisor
4 weeks ago
Trowbridge, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - £25,000 OTE - £33,000 Location - Trowbridge Benefits - Staff Discounts on MOT's and Servicing Free Parking Wellbeing Programme Life Assurance Staff Referral Scheme Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service...
-
Service Advisor
2 weeks ago
Trowbridge, United Kingdom Autoskills UK Full timeLocation Trowbridge - Sector: Dealership - Job type: Permanent - Salary: £33k per year - Contact: Ryan McArthur - Contact phone: 0333 222 5978 - Salary high: 33000 - Salary low: 33000 - Job ref: JO0000047345 - Published: 21 minutes ago - Expiry date: 2024-05-22 - Startdate: 22/04/2024 Service Advisor Basic Salary - £25,000 OTE - £33,000 Location -...
-
Customer Service Assistant
4 weeks ago
Trowbridge, United Kingdom Haine and Smith Full time**Customer Service Assistant (Optical Advisor)** The position of Optical Advisor is one which is both varied and rewarding. Our Optical Advisors are a vital link between our patients and professional staff and might best be described as ‘the face of Haine & Smith’, since they are usually the first point of contact for visitors to the practice. **Main...
