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Customer Service Assistant

4 weeks ago

Trowbridge, United Kingdom Haine and Smith Full time

**Customer Service Assistant (Optical Advisor)**

The position of Optical Advisor is one which is both varied and rewarding. Our Optical Advisors are a vital link between our patients and professional staff and might best be described as ‘the face of Haine & Smith’, since they are usually the first point of contact for visitors to the practice.

**Main Responsibilities**
- Reception work such as greeting patients, scheduling appointments, sending letters and invoices on behalf of our professional staff.
- Performing routine checks on patients’ eyes as a preliminary part of their eye examination and advising new contact lens patients how to handle and look after their lenses.
- Carrying out minor repairs and adjustments to spectacle frames and providing advice on frame styling when requested.
- General administration such as balancing the till, banking, processing invoices and NHS payments and preparing end of day/weekly reports.
- Responsible for the day to day appearance of the practice, maintaining a high level of housekeeping at all times, i.e. merchandising displays, cleaning, stock control.
- Above all, looking after our patients in a friendly, compassionate yet professional way and to give them the high level of care that we have built our reputation on.
- You may also have the opportunity to progress to dispensing spectacles with further training.

**Personal Specification - Skills, Knowledge and Experience**
- No previous optical experience is required, you will be provided with full training.
- Experience of delivering exceptional customer service, in a professional but friendly manner in a previous job or work experience.
- A strong background in customer service and commitment to customer care
- Confidence in dealing with people, with the ability to quickly and easily build rapport and relationships with patients and practice teams
- To be able to communicate clearly and concisely, without using jargon or technical language
- Excellent verbal and written communication skills
- Listening skills, to ensure you're giving the customer the best advice
- Sales experience, and the ability to inspire customer loyalty
- Good commercial awareness
- Teamworking skills, and the ability to lead and motivate staff
- A flexible approach to work and the ability to adapt to change
- Self-motivation
- Attention to detail.
- The ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion
- Positive and outgoing
- Flexibility - able to be flexible on days worked and providing cover to other practices
- Well-presented and professional

Pay: Up to £11.44 per hour

Expected hours: 37.5 per week

**Benefits**:

- Store discount

Schedule:

- 8 hour shift

Work Location: In person

Reference ID: TROW/OA

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