Customer Service Supervisor
6 days ago
We are looking for a new team member to join us at** Jewson Redhill **as a** Customer Service** **Supervisor**** As a **Customer Service Supervisor**, you** will be in regular contact with our customers and therefore you will play a huge part in delivering a fantastic customer experience. From assisting our customers at the trade counter and yard to processing customer orders, and from monitoring stock and deliveries to growing our sales, you’ll be at the heart of our operations.
We’re a busy and well established branch with a friendly team and we pride ourselves on offering a great service and excellent product knowledge. We have a sales office, warehouse, shop & counter, timber supply and customer delivery vehicles. If you love working with people, you’re a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you to join our team as a **Customer Service Supervisor**
Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within Jewson. This role has a strong focus on customer service as well as working in different areas of the branch, so this role is great for someone who loves to build relationships with customers, has strong leadership qualities and enjoys a varied day.
**So what are we looking for?**
- A passion for delivering great customer service and leading by example
- A flexible approach to work; happy to work in various departments within the branch
- A great team player; ready to support colleagues and customers when needed
- A confident communicator, both over the phone and in branch
- Experience working within a Builders Merchants would be extremely beneficial but not essential
**Hours of work**: Monday-Friday, 7am-5pm, and every other Saturday from 7:30am-12pm
**What will I be doing**:
- Get to know our product lines and services in order to make the most of all customer interactions
- Develop great relationships with new and existing customers (both face to face and over the phone)
- Provide proactive advice and solutions to customers so that you can deliver the best experience possible
- Use our in-house systems to process orders, organise delivery times, and keep customers updated throughout their journey
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
- Work with colleagues to suggest opportunities for improvement
**Legal Statement**:
**What will we offer you?**
Jewson is one of more than 30 exciting **Saint-Gobain** brands in the UK and our colleagues are critical to our customers’ success, so we are pleased to offer you:
- A competitive salary
- A discretionary bonus scheme
- Opportunities for career progression and development
- 31 days’ holiday (including bank holidays), plus the option to buy or sell additional days
- A defined contribution pension scheme
- Great discounts across high street chains, online stores and holiday agents
- Saint-Gobain Life Assurance Scheme
- Access to a leading health and wellbeing portal
**Are Jewson an inclusive employer?**
We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
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