Security Operations Support

6 months ago

Birmingham, United Kingdom Securitas Full time

Are you looking for the next step in your career and looking for a challenge?

We have an exciting opportunity for a self-motivated **Area Operations Support** to help build, develop, lead and retain a team of Officers and Supervisors on one of our biggest contracts in **Securitas**.

The purpose of the Operations Support is to accurately roster all officers ensuring sufficient cover for holidays, sickness, absence ensuring service levels agreed are always attained. To provide cover for the on-call roster responding to any missed book on/missed check calls/absenteeism using the branch escalation procedure to report any problems

**The Operations Support will accurately roster all officers ensuring sufficient cover for holidays, sickness, absence ensuring service levels agreed are always attained. To provide cover for the on-call roster responding to any missed book on/missed check calls/absenteeism using the branch escalation procedure to report any problems**
- **Monday-Friday**:

- **Working 37.5 hours per week**:

- **£25,000pa**:

- **SIA licence essential**:

- **Access to good transport links**:

- **Hybrid Working**

Job Opportunity

**Your responsibilities will include**:

- To be the first point of contact for security personnel queries.
- To set up new contracts on the company’s computer system.
- To update assignment instructions, site documentation and maintain customer information as required.
- To assist with recruitment ensuring that staffing levels meet the agreed service levels and that all recruitment is completed in a timely manner in accordance with company policy and procedure.
- Ensure that training courses are arranged to meet service level agreements.
- Ensure all personnel have undertaken the appropriate training and have been issued with an SIA licence or LDN to meet industry requirements.
- To provide administrative support as required, supporting Securitas management with taking minutes in required meetings and correct storage of all documents.
- Ensure that all rostering is accurate in order to ensure mínimal pay queries, no dropped shifts and that accurate invoices may be produced and despatched within required timescales.
- Ensuring understanding and demonstrable implementation of the values of Integrity; Vigilance and Helpfulness
- To assist with adequate and appropriate training, and ensure that any necessary advice and support is provided to make the team successful.
- Active steps to maintain communication; recognise achievement and develop the Securitas community
- Assist in the recruitment and succession planning to ensure that the Branch has the capability to deliver consistent high levels of service.
- Assist in the management of all direct and indirect costs to ensure these match the requirements for the effective operation of the Branch.
- Ensure accuracy of all operational data; and regularly review and report on progress, highlighting any risk of significant variances as they arise, taking action where needed
- Building management responsibilities as and when required

Company Benefits

**Health & Wellbeing**
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans

**Lifestyle Benefits**
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advise
- Payroll ISA's
- Eligibility for Costco Membership

**Learning & Development**
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global

**Giving Back**
- Payroll Giving
- Working with charities such as Calderwood House, KPMB and Wooden Spoon
- Supporting local community initiatives
- Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org

Essential Skills
- Essential SkillsSIA Frontline Licence
- Right to Work in the UK with a 5-year checkable history
- Must have a full clean driving licence with access to a vehicle
- Excellent standard IT skills
- Able to evidence strong customer service skills
- Ability to work under own initiative
- Customer service experience
- Good organisational skills
- Ability to prioritise
- Strong written and verbal communication

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per hour

Application question(s):
**Experience**:

- security: 3 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- SIA (preferred)
- Driving Licence (preferred)

Ability to Commute:

- Birmingham, B6 (required)

Work Location: In person

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