Admin - Bereavement Services Officer

3 weeks ago

North London, United Kingdom Colbern Limited Full time

621452-6264-23162 NCD

Admin - Bereavement Services Officer
Islington
Contract
£16.23 per hour

Our client is looking for an experienced Admin - Bereavement Services Officer.

To work as part of a team in the provision of comprehensive support functions to the Cemetery Service, ensuring the provision of continuous administrative processes that deliver a high quality, customer focused burial and cremation service.

1. Undertake cemetery, cremation and memorial administration tasks ensuring all work processes and procedures are followed.

2. Provide a customer reception service and telephone answering service in the main office or other location as directed.

3. Advise customers on all aspects of cemetery, cremation and memorial enquiries including burial rights, grants, permits, cemetery and crematorium regulations and codes of practice.

4. Liaise with members of the public and funeral directors in the arrangements for grave selections, memorial appointments and the disposal of cremated remains.

5. Undertake data inputting using bespoke cemetery and crematorium software, Microsoft office packages such as word and excel and corporate systems.

6. Assist in the sale of all memorial types to customers and memorial sales development.

7. Carry out filing and maintenance of information-recording systems, compile statistics and performance figures and complete financial records and returns.

8. Answer general correspondence where appropriate and ensure effective responses to all enquiries.

Experience dealing with business processes and routines with a proactive commitment to
providing a quality customer focused service.
Experience of operating computer systems and accessing various databases, use of software packages such as word and excel and other IT
General administrative experience including
computerised accounts and finance data inputting.
Demonstrate your ability to deal sympathetically and in a helpful and sensitive
manner towards all cemetery visitors especially the bereaved.
Experience of working in a busy pressurised office using your own initiative as well
as being part of a team
Good organisational and communication skills
demonstrating the ability to prioritise work and be competent in written and numeric abilities.
Ability to undertake a variety of administrative tasks including working flexibly and responding to unplanned changes in priority and workload, working to tight schedules with conflicting
demands, following procures and working targets.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.

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