Voip Technical Support Specialist

2 weeks ago


Coventry, United Kingdom Wildix Full time

Due to continued growth within the UK, Wildix is pleased to make available the position of Technical Support Engineer, a role that is suited for an enthusiastic team player with a keen eye for detail. As part of the Wildix team, occasional travel will be involved with overnight stays within the UK and some international trips required, so flexibility is a requirement for anyone wishing to join this fast-paced forward-thinking company. As an Employee of Wildix, you can expect the benefits that go with working for a global technology company and the rewards to match, along with a pleasant working environment in the heart of Coventry based at the historic Canal Basin within a bright and friendly facility.

**Required Skills**:

- 1-3 years of experience working with VoIP PBX’s and Unified Communications
- intermediate - advanced knowledge of VoIP protocols
- Ability to analyse call flows with Wireshark and use tcpdump, ngrep and sngrep
- Good knowledge of network technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP, QOS)
- Good knowledge of Linux OS
- Knowledge of virtualisation technologies (HyperV, vmWare)
- Knowledge of Microsoft Windows Server
- Experience in problem analysis and resolution, previous experience in technical assistance/help desk
- Experience with Telecommunications standards DECT / SIP / ISDN / Analog
- Strong communication, technical and analytical skills
- Quick learner, eager to learn new products and technologies
- Team player with a high level of dedication and commitment
- Work closely with Partners and assist with large scale deployments

*
- Work on integrations between Wildix and 3rd party products
- Identify, analyze and troubleshoot technical issues to provide help in a timely manner
- Work in collaboration with other members of the Technical Support Team and help with bugs/improvements
- Use OTRS and JIRA to manage tickets
- Advice on technical pre-sales queries
- Train partner engineers on the correct use of products
- Use technical skills to work on complex technical solutions
- Occasional travel in the UK

**Desirable Skills**: **Multiple industry and vendor certifications such as Microsoft and Cisco ** Knowledge/work experience with Asterisk, Kamailio, webRTC
*

We Offer: Competitive Salary
- Car Allowance
- Flexible working

**Location**: **Office-based (Coventry)**

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£35,000.00 per year

**Benefits**:

- Flexitime
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday



  • Coventry, United Kingdom Wildix Full time

    **Wildix, the number one European UCaaS Vendor on the Gartner® Magic Quadrant for 2021.** **Our mission is to facilitate internal and external communication between companies and their customers from anywhere in the world.** **Due to continued growth within the UK, Wildix is pleased to make available the position of VoIP Technical Support Specialist, a...

  • Senior Voip Engineer

    2 weeks ago


    Coventry, United Kingdom Wildix Full time

    _**Wildix**, the number one European UCaaS Vendor on the Gartner® Magic Quadrant for 2021._ - Our mission is to facilitate internal and external communication between companies and their customers from anywhere in the world._ - Due to continued growth within the UK, Wildix is pleased to make available the position of Senior VoIP Engineer, a role that is...

  • Voip Engineer

    3 weeks ago


    Coventry, United Kingdom Recruitment Genius Full time

    We have an exciting opportunity to join our forward-thinking Telecoms Engineering Team specially installing on premise & Cloud VoIP based phone systems. As a result of fast and continual growth, we are now looking to expand our Engineering Team with an enthusiastic, highly talented and technically astute Engineer. Key Responsibilities: - Installation and...


  • Coventry, Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    About the Opportunity:We are seeking a skilled Technical Field Support Specialist to join our team. As a Technical Field Support Specialist, you will be responsible for providing technical support and maintenance services to clients in the field.About the Job:As a Technical Field Support Specialist, you will visit client sites to perform routine maintenance...

  • Technical Specialist

    3 weeks ago


    Coventry, Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    Excellent opportunity for a CNC Programmer with milling and turning experience looking to become a technical specialist on state-of-the-art machining equipment.As a Technical Specialist at Rise Technical Recruitment Limited, you will be working in their specialist technology center where you will be giving demonstrations to show the capabilities of their...


  • Coventry, Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    We are seeking a highly skilled **Electrical and Mechanical Equipment Specialist** to join our team. As a key member of our technical support team, you will be responsible for servicing, maintaining, and installing complex electrical and mechanical equipment at client sites across the UK.This is an exciting opportunity to work with a leading company that...


  • Coventry, Coventry, United Kingdom Rise Technical Full time

    About the RoleWe are looking for a Technical Training Specialist to join our team at Rise Technical. As a Technical Training Specialist, you will be responsible for delivering high-quality training programs to engineering apprentices, focusing on BTEC Level 3 Engineering programs.Your primary responsibility will be to design and deliver engaging and...


  • Coventry, Coventry, United Kingdom LMS Group Full time

    Job Summary: We are seeking a skilled IT Support Specialist to join our team at LMS Group. As an IT Support Specialist, you will be responsible for providing technical assistance to clients, resolving hardware and software issues, and maintaining accurate records of support interactions. About the Role: In this role, you will work closely with our Technical,...


  • Coventry, Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    Company OverviewRise Technical Recruitment Limited is a specialist company renowned for its exceptional reputation within the industry. We pride ourselves on supporting our staff's career development, providing specialist training to enhance their skillset, and fostering a positive work environment.


  • Coventry, United Kingdom Hays Business Support Full time

    Your new company Due to the partnership between Hays and a local authority within the West Midlands, we are looking to recruit a Technical Support Officer to join the team. Your new role As a Technical Support Officer, you will be supporting the team by ensuring invoices are processed, and any purchase orders are raised. You will be responsible for...


  • Coventry, Coventry, United Kingdom CV Technical Full time

    Are you a skilled professional with experience in service and maintenance of technical equipment? We are looking for a motivated individual to join our team as a Technical Glass Machinery Specialist at CV Technical, a leading glass processing machinery manufacturer.Based in the UK & Ireland, this role offers an attractive salary of £45,000 + Benefits +...

  • Technical Specialist

    4 weeks ago


    Coventry, Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    OverviewRise Technical Recruitment Limited is a well-established international business providing specialist installation, service, and maintenance to equipment used in hospitals across 15 countries worldwide.


  • Coventry, Coventry, United Kingdom Genius Recruit Ltd Full time

    Job SummaryWe're looking for a talented Technical Support Specialist to provide exceptional technical support and maintenance services for our range of test and stimulation systems.The successful candidate will have a passion for engineering and a strong ability to work autonomously in an interdisciplinary environment.


  • Coventry, Coventry, United Kingdom LMS Group Full time

    A fantastic opportunity has arisen for an ambitious individual to develop skills in a dynamic environment. As a Technical Support Specialist, you will be responsible for handling service requests in a professional and timely manner.Key responsibilities include providing basic phone and remote troubleshooting and support, processing tickets, and resolving...


  • Coventry, Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    Technical Operations Specialist RoleRise Technical Recruitment Limited is hiring a Technical Operations Specialist to oversee the maintenance and repair of industrial facilities.Key Responsibilities:Develop and implement maintenance schedulesManage a team of maintenance engineersMonitor and report on facility performanceRequirements:Degree in Engineering or...

  • Technical Specialist

    3 weeks ago


    Coventry, Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is seeking a highly skilled CNC Milling and Turning Expert to join our team as a Demonstrations Engineer.This exciting opportunity is ideal for a CNC Programmer looking to develop their skills on specialist equipment and take on a key role in showcasing the company's capabilities.The successful candidate will have...


  • Coventry, United Kingdom ABB Full time

    **Technical Support Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...


  • Coventry, Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Technical Service SpecialistAbout the Role: We are seeking a skilled Field Service Engineer to join our team at Rise Technical Recruitment Limited. As a Technical Service Specialist, you will be responsible for the service, maintenance, and installation of electrical and mechanical equipment. This is a Monday to Friday role with opportunities for...


  • Coventry, Coventry, United Kingdom Johnson Controls, Inc. Full time

    About the RoleWe are looking for a Technical Support Specialist to join our team at Johnson Controls, Inc. As a key member of our technical support team, you will be responsible for providing technical assistance to customers, resolving issues efficiently, and ensuring that our products and services meet the highest standards of quality and reliability.Your...

  • Technical Specialist

    3 weeks ago


    Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Technical Specialist - CNC EquipmentLocation: Coventry, WarwickshireSalary: £45,000 - £60,000 per annum + benefits.Rise Technical Recruitment Limited is seeking an exceptional CNC Programmer to join their team as a Technical Specialist - CNC Equipment. The ideal candidate will have experience in milling and turning, with a strong passion for...