HR Helpdesk Advisor
2 months ago
**Job Overview**
Using pre-defined OneHR processes and systems deliver a professional, accurate, consistent and high quality service to all internal and external Heathrow Airport Ltd customers and Airport Partners.
**Principal Accountabilities**
- Answer all calls within the required service level agreement
- Provide high quality, professional, accurate and consistent OneHR administrative support.
- To work in close partnership with the wider team, both the Business Services and in the business
- To maintain data updates and document production to agreed schedules and service le
- To produce, review and distribute daily, weekly & monthly ESD statistics to drive performance
- To maintain data updates and document production to agreed schedules and service levels
- To work with customers to resolve service issues and identify improvement opportunities
- To escalate issues as appropriate
- To maintain and update all knowledge management systems.
- To work in close partnership with the wider team, both the BSC and in the Business
**Qualifications and Experience**
- Demonstration of high level of Customer Service skills
- HR administrative background desirable
- Shared service desirable
- Experience of conducting manual/numerical calculations
- Excellent interpersonal and communication skills
- Oracle HRM systems experience preferred
- Microsoft office experience preferred
Hybrid working
**Job Types**: Full-time, Permanent
**Salary**: £22,672.00 per year
**Benefits**:
- Company pension
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Glasgow
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