HR Helpdesk Advisor

2 months ago


Glasgow, United Kingdom LHR Business Support Centre Full time

**Job Overview**

Using pre-defined OneHR processes and systems deliver a professional, accurate, consistent and high quality service to all internal and external Heathrow Airport Ltd customers and Airport Partners.

**Principal Accountabilities**
- Answer all calls within the required service level agreement
- Provide high quality, professional, accurate and consistent OneHR administrative support.
- To work in close partnership with the wider team, both the Business Services and in the business
- To maintain data updates and document production to agreed schedules and service le
- To produce, review and distribute daily, weekly & monthly ESD statistics to drive performance
- To maintain data updates and document production to agreed schedules and service levels
- To work with customers to resolve service issues and identify improvement opportunities
- To escalate issues as appropriate
- To maintain and update all knowledge management systems.
- To work in close partnership with the wider team, both the BSC and in the Business

**Qualifications and Experience**
- Demonstration of high level of Customer Service skills
- HR administrative background desirable
- Shared service desirable
- Experience of conducting manual/numerical calculations
- Excellent interpersonal and communication skills
- Oracle HRM systems experience preferred
- Microsoft office experience preferred

Hybrid working

**Job Types**: Full-time, Permanent

**Salary**: £22,672.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Glasgow



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