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Dealer Services Executive

4 months ago

Heath, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

#LI-Hybrid

Permanent

Grade 5 - Operation of complex or multifaceted administration or technical processes and procedures with regular supervision

Salary - £26,000 per annum + 10% bonus

**Hybrid working - Burgh Heath Epsom - 37.5 hours per week**

**Key Requirements**
- Experience of administration within a busy processing environment
- Excellent attention to detail
- Ability to prioritise & multitask, working under pressure to meet strict deadlines

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.

**At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer**:

- Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
- Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
- Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
- Generous annual leave of 25 days which increases with service and holiday purchase option
- Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
- Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
- Employee Assistance Program, & Eye tests
- Onsite gym, Sports and Social Club, Yoga & flu jabs to keep you healthy
- Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
- Dress for your day policy to make you feel comfortable at work
- Eco HQ, free parking & restaurant
- Two volunteering days per year
- Reward gateway voucher discounts
- Flexible working scheme and we welcome flexible working conversations at interview
- Regular 121s with your manager, a personal development review (PReview) each quarter
- A wide range of learning & development opportunities including Linked In Learning courses
- £250 contribution towards you learning something new outside of work
- Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun

**KEY RESPONSIBILITIES**

**Retail Responsibilities**:

- Maintenance and administration of the Point of Sale (POS) and Contract Management System (CMS) systems to include centre set up/termination and user access
- Loading of Manufacturer Finance Marketing Campaigns, commissions, residual values and vehicle data in POS, Web & Four Square Calculators
- Creation, loading & testing of Dealer Rates & Terms product sheets from pricing load sheets
- Assist with updates to rates & terms in retail POS, Web & Four Square calculator
- Tracking bonus payments on a monthly basis including Head Office calculations where appropriate
- Administration of bonus debit backs, commission / subsidy adjustments and query resolution. Checking / Issuing statements
- Assist with Finance quotations for Dealer Network
- Assisting New Business colleagues with pay-outs
- Software release regression testing for POS & Web calculators
- Checking system related daily monthly SOX reports

**Wholesale Responsibilities**;
- Monitor and administer wholesale funding stocking facilities
- Administer stock audit reports and action accordingly
- Assist with new centre proposals / documentation
- Administer wholesale funding queues
- Administer and action direct debit rejections
- Administer Retail Concept Rental Programme
- Assist with the administration for new centre proposals / credit line amendments
- Process Current Account and Term loan drawdowns and repayments
- Creation and testing of new wholesale funding plans
- Software release regression testing

**General Responsibilities;**
- To comply and update department Policies and Procedures
- Responsibility for the self-management of performance against published service standards in terms of response times and other commitments.
- Ensure Dealer Services monthly/quarterly procedures/processes are completed within the agreed timescales
- Responsibility for the team mailboxes and phone lines
- Any other appropriate duties as required by line manager

**IDEAL PERSONAL ATTRIBUTES**
- Well-developed interpersonal/communication/organisational skills
- Task focused
- Ability to adapt to environmental and circumstantial change
- Accuracy in completion of work
- Team worker
- Ability to work under own initiative without direction
- Logical thinker with the ability to develop and communicate their ideas.
- Numerate

**Our Recruitment process**

**At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.**

**We may use workable one-way video interviewing as part of our recruitme