Customer Assistant Service and Safety

3 weeks ago

Coventry, United Kingdom Marks & Spencer Full time

Hours:
Sunday - Saturday
full flexibility
will be required to work late nights till 21:00

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Coventry, WEST MIDLANDS, ENGLAND;
Coventry Arena

  • Customer Service

    1 month ago

    Coventry, United Kingdom Parents in Logistics Ltd Full time

    Job Title: Customer Service A customer service/admin role typically combines responsibilities related to customer service with administrative tasks. In such a position, an individual is expected to handle both customer-facing duties and various administrative functions. Here are some common aspects of a customer service/admin role: - **Customer Service...

  • Estate Services Assistant

    1 month ago

    Coventry, United Kingdom Service Care Solutions - Construction Full time

    Service Care Solutions are working with a Housing Association based in the Coventry area who are looking to recruit **Estate Service Assistants** to contribute to the quality and appearance of neighbourhoods and estates through the undertaking of cleaning and waste removal duties. Main duties will include the - Removing of bulk and household waste across...

  • Customer Services Call Handler

    31 minutes ago

    Coventry, United Kingdom Children and Family Court Advisory and Support Service Full time

    **Details**: **Reference number**: - 339634**Salary**: - £21,735 - £23,815**Job grade**: - Administrative Officer**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 3Contents Location About the job **Benefits**: Things you need to know Location -...

  • Retail Customer Service Assistant

    1 month ago

    Coventry, United Kingdom bp Retail Full time

    **Temporary Opportunities - Customer service assistant **_(4 week initial duration)_ We have opportunities for temporary team members to join our team. **About bp retail** At the heart of customer facing roles, and at the forefront of the ever-changing market and supporting our customers with their every need.‎ You can find out more about bp retail...

  • Customer Support Advisor

    4 minutes ago

    Coventry, United Kingdom FireAngel Safety Technology Limited Full time

    **Purpose of role** To offer a premium level of service to both EU and UK customers, while playing a pivotal role in a friendly and dynamic Customer Support team. You will be a driving force to ensure Customer Experience is the central focus and deliver key department KPI’s **Principle duties & responsibilities** - Be committed to delivering exceptional...

  • Tool Hire Customer Service Assistant

    1 month ago

    Coventry, United Kingdom Travis Perkins plc group Full time

    Joining our family as a **Tool Hire Customer Assistant**, you’ll help customers find the tools they need and arrange a hiring contract. It could be anything from earth-movers to drills, but whatever equipment is required, safety will always be your priority. With your support and fantastic service, you’ll have customers singing our praises. **To...

  • Customer Service Coordinator

    1 month ago

    Coventry, United Kingdom Legend UK Full time

    Customer Service Coordinator **Reports to**:Sales Manager **General aims/Summary**: This Customer Care Team will actively assist the Marketing and Sales departments by ensuring Legend Fleet’s Customer Care is truly legendary! This will include direct customer contact and follow-up, new customer outreach, directing calls, order entry as required and that...

  • Customer Service Advisor

    7 days ago

    Coventry, United Kingdom EllisKnight International Recruitment Part time

    Join Our Inclusive Team at CRM Students! Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in Coventry? We're thrilled to invite passionate individuals to apply for the role of Customer Service Assistant at one of our prestigious sites. About Us: At CRM Students, we believe in fostering a...

  • Customer Service Advisor

    1 week ago

    Coventry, United Kingdom Disrupt Full time

    Join Our Inclusive Team at CRM Students! Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in Coventry? We're thrilled to invite passionate individuals to apply for the role of Customer Service Assistant at one of our prestigious sites. About Us: At CRM Students, we believe in fostering a...

  • Customer Service Administrator

    1 month ago

    Coventry, United Kingdom Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing Full time

    CUSTOMER SERVICE ADMINISTRATOR - COVENTRY - 37.5 HOURS A WEEK - SALARY £25,000. Our leading global solutions client are rapidly expanding and looking for a new Sales Administrator to join its successful team. Key responsibilities: Reporting to the Office Manager, you will be required to undertake a range of supporting activities which include: Key...

  • Customer Assistant

    1 day ago

    Coventry, United Kingdom Osborne Appointments Full time

    Osborne Appointments are currently working with a leading provider of payment processing services based in Coventry, CV3 2SN. We are looking for a positive, driven and empathetic individual to join a team on a position of Customer Assistant. Are you looking for a new step in your career where your hard work will be recognised and development opportunities...

  • Advisor services

    3 days ago

    Coventry, United Kingdom DiSRUPT Full time

    Join Our Inclusive Team at CRM Students! Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in Coventry? We're thrilled to invite passionate individuals to apply for the role of Customer Service Assistant at one of our prestigious sites. About Us: At CRM Students, we believe in fostering...

  • Customer Assistant

    17 hours ago

    Coventry, United Kingdom Morrisons Full time

    **About The Role**: All our Customer Assistants work hard and create a buzz of activity in our stores, providing a great service and a friendly face people love to see. It’s why our customers keep coming back for more. Our roles are challenging, fast-paced with lots of variation whether you are working on Market Street, stock replenishment or on our...

  • Health & Safety Assistant

    6 days ago

    Coventry, United Kingdom Uniting People Full time

    Hours: Mon-Fri 9.00am-5.30pmSalary: dependent on experienceA well-established and highly successful Online Distribution is looking for a Health & Safety Assistant to join a small team to support the operation.Duties: * Reporting into the Warehouse Manager to implement best practice and improve the process across the site. * Risk assessments. * Manual...

  • Health & Safety Assistant

    6 days ago

    Coventry, United Kingdom Uniting People Full time

    Hours: Mon-Fri 9.00am-5.30pm Salary: dependent on experience A well-established and highly successful Online Distribution is looking for a Health & Safety Assistant to join a small team to support the operation. Duties: * Reporting into the Warehouse Manager to implement best practice and improve the process across the site. * Risk assessments. *...

  • Customer Service Advisor

    3 days ago

    Coventry, United Kingdom DiSRUPT Full time

    Join Our Inclusive Team at CRM Students! Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in Coventry? We're thrilled to invite passionate individuals to apply for the role of Customer Service Assistant at one of our prestigious sites. About Us: At CRM Students, we believe in fostering a...

  • Customer Service Advisor

    4 days ago

    Coventry, United Kingdom DiSRUPT Full time

    Join Our Inclusive Team at CRM Students! Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in Coventry? We're thrilled to invite passionate individuals to apply for the role of Customer Service Assistant at one of our prestigious sites. About Us: At CRM Students, we believe in fostering a...

  • Health & Safety Assistant

    7 days ago

    Coventry, United Kingdom Uniting People Full time

    **Hours**:Mon-Fri 9.00am-5.30pm **Salary**:dependent on experience A well-established and highly successful Online Distribution is looking for a Health & Safety Assistant to join a small team to support the operation. **Duties**: - Reporting into the Warehouse Manager to implement best practice and improve the process across the site. - Risk...

  • Customer Service Representative

    7 days ago

    Coventry, United Kingdom AXO Student Living Full time

    **Job Summary/Goal**: As a customer service representative you will be supporting customers by providing helpful information, answering questions, and responding to complaints. You are the front line of support for our clients and customers and you will help us in ensuring that customers are satisfied with our products, services, and features. **Working...

  • Customer Service Representative

    7 days ago

    Coventry, United Kingdom AXO Student Living Full time

    **Job Summary/Goal**: As a customer service representative you will be supporting customers by providing helpful information, answering questions, and responding to complaints. You are the front line of support for our clients and customers and you will help us in ensuring that customers are satisfied with our products, services, and features. **Working...