Operations & Process Improvement Specialist

6 months ago

Leeds, United Kingdom Channel4 Full time

**Vacancy No**
- VN1890

**Location City**
- Leeds

**Location Country**
- United Kingdom

**Job Title**:Operations & Process Improvement Specialist
- **Reporting to**:Senior Technical Operations Manager
- **Department**: 4Studio
- **Location**: Leeds
- **Job Grade**:P1
- **JOB PURPOSE**
You will be joining the Technical Operations team within 4Studio, bringing a laser-focus to process improvement and operations delivery across 4Studio and our interactions with wider Channel 4 teams.
- You will manage the scoping, devising and implementation of operational & process changes within the department, making sure our processes are well defined, documented and adopted into 4Studio and neighbouring Channel 4 teams- You will be review, analyse and improve 4Studio’s core business processes and systems, recommending process and infrastructure changes needed to achieve our ambitions and targets.
- You will work in a creative environment that will put you at the heart of Social and Digital content production processes within Channel 4. An exceptional communicator and influencer, you’ll be able to develop effective working relationships across a diverse group of stakeholders and deliver clear and beneficial outcomes into Channel 4.
- You'll have previous experience of delivering business change and process improvements across a broad range of activities or business areas. You'll be able to provide expertise and facilitation to ensure that improvement activities are well managed and are based on recognised standards, utilising appropriate aspects of Lean/Six Sigma methodologies.
- **KEY RESPONSIBILITIES**
- You will play an important role as an Operations expert within 4Studio and are our go-to ‘Operations problem solver’ when teams have headaches, challenges or frustrations around processes (including how we interact and operate with other Channel 4 teams)
- Lead on process specific projects that drive operational change and greater efficiency within the department and support other projects and appropriate workstreams especially where there is a BAU, Ops or Process implication.
- Manage the delivery and implementation of improvement & process focussed projects and solutions within 4Studio, ensuring our processes are robust and deliver value for users
- Manage the scoping, devising and implementation of operational & process changes within the department, making sure our processes are well defined, documented and adopted into 4Studio and neighbouring Channel 4 teams
- Proactively review, analyse and improve 4Studio’s core business processes and systems,
- recommending process and infrastructure changes needed to achieve our ambitions and
- targets.
- Lead & conduct process workshops and fact finding, engaging with business stakeholders to fully understand current processes, identifying opportunities and issues for improvement
- Establish approaches to effectively triage Process/Improvement requests and assign resource/focus to the highest priority requests
- Capture & define business requirements to build strong and effective processes that deliver against the needs of our colleagues, stakeholders and customers
- Design future state and improved business processes using recognised best practices (e.g. Lean/6Sigma methodology)
- Produce data driven analysis of process performance to support the management and improvement of as-is processes, as well as inform any to-be process design
- Implement solutions to track and monitor key Operations & 4Studio Dept Metrics, including how we track performance on content delivery & volumes targets.
- Build excellent relationships, working closely with process owners and colleagues across 4Studio to understand and continually improve processes
- Work closely with Operations resources in key 4Studio or adjacent teams (such as 4Studio Branded Entertainment/Sales and Digital Commissioning) to ensure engagement and delivery or tasks and/or process responsibilities, removing process obstacles and solving issues at pace
- Create and deliver strong and effective reporting for stakeholders keeping the organisation, particularly the management and leadership teams within 4Studio, up to date on the progress of improvement projects
- Responsible for understanding and documenting end-to-end process maps, KPI’s, risks, controls, Standard Operating Procedures (SOPs) and business rules, ensuring our processes are well defined and understood
- Support change management in 4Studio through the creation of project plans, change impact assessments and training needs analysis
- Ensure documentation (such as process maps or project plans) is well communicated across 4Studio teams, so they are fully informed on expectations and milestones.
- Support the production of compelling Business Cases for approval at Senior Stakeholder level
- Responsible for the day-to-day management of workflow tools (e.g. Monday.Com) to keep projects and BAU Operations activity on track, and perform admin on workflow

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