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Customer Support Agent

4 months ago

Warminster, United Kingdom OD Talent Solutions Limited Full time

**So**, you’re good with cars and looking for a new job. How about an exciting role working on a military estate in support of our Army customers? You’ll get to work with a variety of vehicles and customers. Join a great team at Aspire Defence Services **

Your main responsibility is to provide support to the Army customer in the provision of transport services and to liaise with other departments on associated issues.

You’re to ensure all vehicles are at the required standard for handover to the customer and to complete office duties including the preparation of paperwork, the allocation and scheduling of vehicles on maintenance tasks, the closing down of jobs and other general duties.

You should be able to carry out your responsibilities with a “Safety First Always” mindset and performing other related and assigned tasks in line with company regulations and guidelines.

To do this effectively, basic knowledge of military type wheeled vehicles and an understanding of military/transport processes would be an advantage. But more importantly, you should have experience working in a customer-facing service environment, doing work that requires you to pay close attention to detail, and working within a small team.

In this role, you should be able to identify and respond to customer needs and be able to communicate at all levels, both within your team and especially outside of it. You’ll get on-going training to succeed in your role and will also have a great manager ready to support your needs.

**But first, meet the team**

With a 35-year contract, making soldiers’ lives better is at the heart of everything we do at Aspire Defence Services.

Seriously, picture a heart (the real one) and imagine how hard it works to keep the body running, making sure every part gets exactly what it needs to thrive. That’s our mission; to deliver a modern, fully serviced, flexible working environment for soldiers.

And just as the heart needs certain parts to keep the body alive, we need the dedication and commitment of our people to support our customers. We deliver a broad range of services for one-third of the British Army living and working on our patch, and we're proud of the work we do.

We’re all about nurturing great teams, and our award-winning safety and wellbeing initiatives are built on keeping an eye out for one another and having a good work-life balance.

**In addition to being part of **our team, you’ll also get **

25 days annual leave plus bank holidays, as well as the option to buy and sell holiday Full PPE and Workwear supplied
Contributory Company Pension Plan matched up to 6%, plus individual life assurance
A shopping discounts scheme
Opportunity to earn overtime
Birthday Day Off Scheme
Cycle to Work and Tech Scheme
Employee assistance and health and wellbeing check-ins
Reward and recognition to celebrate outstanding achievements
A safe clean & supportive working environment including excellent facilities and free tea coffee and refreshments
Opportunity to earn substantial overtime

**Ready to join the team?**

You must have proven IT literacy and a fully valid UK driving licence. You should also be able to obtain basic Security Clearance. In addition, it would be desirable to have completed JAMES and CLARITY training and possess user experience for both.

**Salary: £19,500 per annum**
**Location: Warminster**

**Please note**:Our garrisons are tobacco free working environments. As part of this role, you will be required to obtain security clearance prior to starting with us.