Customer Contact Advisor

6 days ago


Basingstoke, United Kingdom Sovereign Housing Association Full time

It's a fantastic time to join us at Sovereign, having just been awarded a Gold accreditation in Investors for People we are sure you will find us a very welcoming and inspiring team to work with.

Sovereign Housing is one of the UK's largest housing associations, providing quality affordable homes within strong and sustainablecommunities. We are driven by our social purpose and values. Our residents are at the heart of everything we do.

**The role - CustomerContact Advisor**

We've got fantastic opportunities for full time **CustomerContact Advisors**to join our hardworking team in our new Basing View office in Basingstoke at a starting salary of £21,000.

Our current working hours are between 8.00am and 6.00pm Monday to Friday.

As a**CustomerContact Advisor**, you'll be at the centre of what we do. You'll be the first point of contact for our residents providing them with an outstanding customer experience.

**You will have**:

- The ability to actively listen and make every customerfeel valued
- An understanding of how to talk to a diverse range of people
- The ability to keep calm under pressure and be resilient when it's busy
- A positive attitude to what the day brings
- A working knowledge of computers and experience of using different computer systems

If this sounds like you, whether you have a customercontact background or not we'd love to hear from you.

**We have a fantastic range of benefits**:

- 25 days holiday + Bank holidays
- The potential for flexible working when you're up and running
- A pot of £450 to spend on other discounted benefits of your choice such as dental plans and lots more
- Industry leading pension, 12% matched contributions plus life cover
- Private medical insurance
- Discounts with a huge array of partners such as our tech reward which allows you buy market leadingtechnology and spread the cost with no interest

We provide our**CustomerContact Advisors**with the opportunity to develop their skills and progress within the team and wider business. This includes an Advisor programme that rewards you as your knowledge grows. So you can look forward to on-goingtraining and support.

We are committed to our Equality, Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign.



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