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Client Service Administrator

4 months ago

Aberdeen, United Kingdom International SOS Full time

International SOS’s global centre of excellence for offshore and occupational health is headquartered in Aberdeen. Led by a team of industry-experienced clinicians, we have substantial expertise in mitigating offshore and occupational health risks as well leading on the health component of any offshore health event or emergency. Today we support over 140 offshore sites in UKCS, 60 of which are O&G producing assets.

**Job Overview**:
Based at a client site, works closely with team members and other internal stakeholders to develop the skills to deliver a high standard of Administration service to clients, suppliers & patience.

Support Client Site Administrations Manager to fullfil client specific contractual obligations.

**Key responsibilities**:
Manage the administration of medical bookings effectively and accurately. in accordance with Client Interface agreements, Intl.SOS Operations procedures and client systems and processes.
Answer the phone in accordance with Call Handling Management procedure.
Arrange medical appointments in Clinic diaries and Network partner clinic(s) in line with Client and Operations procedures.
Share Medical assessment outcomes in accordance with Operations procedures.
Ensure results are delivered to the client in a timely manner, as specified in Client Interface documents and Operations procedures.
To quality check document formatting and spelling to ensure accuracy, making sure the consent process is adhered to.
Actively manage the close out of Case Management in line with Client Interface document & Operations procedures.
Support & provide information on request from Client Site Administrator Manager.
Regularly engage with Client Stakeholders providing feedback and case updates.
Administer client systems as part of the appointment process ensuring Intl.SOS and Client systems are accurate.
Monitor Network Clinic partners, log and escalate non-compliance in line with Operations procedures.
Ensure paperwork is accurately completed and uploaded to the patient record system.
Securely manage medical and personal documentation in accordance with operating procedures and clear desk policy. and Data Protection.
Escalate any Clinical diary issues for support and resolution.
Work to resolve any service issues in line with International. SOS complaint procedure.
Attend internal client review meetings as required.
Assisting with Financial queries.
Raising Purchase Orders
Responsibility for the promotion of a Healthy, Safe and Environmentally Friendly working environment within your area. Participation in the promotion and development of Health, Safety and Environment policies and procedures within the wider business.
Actively promote and partake in Administration Buddy system

**Skills, Experience & Knowledge**:
Sound knowledge of Microsoft Outlook, Word and Excel (Intermediate to advance level desirable)
Previous experience working with Vantage (Advantageous)
Previous experience within an Administrative and or Client function (Advantageous)
Experience in Occupational Health (Advantageous)
Proven Customer Service Experience (Advantageous)

**What we can offer**:
At International SOS Medical Services UK we offer a competitive salary and a range of attractive benefits including:
31 days Annual Leave

Flexi Days

Flexible Hybrid Working Options

Pension

Private Medical Insurance

Parental Leave (Various)

Free/Discounted Legal Access

Life Assurance

Free Flu Vaccine

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2021.