Contact Centre Advisor

6 months ago

Maidstone, United Kingdom Apogee Managed Services Full time

Contact Customer Services Advisor

Excellent salary

Mon
- Fri - 3 shifts 8am - 5pm, 8.30am - 5.30pm & 9am - 6pm 1 day working at home

Apogee Corporation provide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality. Our recent investment of £250,000 in employee training and development highlights our commitment to investing in enhancing the skills, knowledge, and experience of our employees.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

The Role

Working in a busy contact centre, as the Customer Support Advisor, you will act as a first point of contact for our customers within our Customer Support Centre in Maidstone. Utilising our unique Decision Support Tool and Knowledge Base, you will assist our customers in logging support requests, resolving faults as efficiently and effectively as possible and signposting them to other areas of the business.

Duties include:

- You will be the first point of contact for incoming calls to the business
- You will triage calls to diagnose and resolve faults on first contact (Full training will be provided)
- You will escalate service requests that cannot be resolved to the appropriate teams
- Where necessary, investigate connection issues and concerns, both internally and directly with our clients. (Full training will be provided)
- Communicate internally with several in-house teams to ensure every client receives excellent levels of service and accurate information
- Maintain the highest levels of client satisfaction through various interactions
- Collaborate effectively within a team environment
- Bright and confident personality with strong teamwork
- Customer focused; with the ability to offer outstanding service on the telephone
- Can use various computer systems and work to a fast pace, whilst updating customer calls
- Good time management ability
- Excellent organisational skills & ability to multitask
- Good attention to detail
- Ability to work under pressure and to tight deadlines
- Excellent oral and written communication skills
- Excellent telephone manner
- Able to work in a team as well as independently
- To be a quick learner with a positive “can do” attitude

**Benefits**
- 33 days holiday including bank holidays
- Holiday purchase scheme
- Pension scheme
- Advanced family friendly benefits
- Flexible working
- HP and EE Employee Discount Programmes
- Employee Assistance Programme
- Cycle2work scheme
- Access to Apogee Learning Academy
- 2 days off per year for voluntary work
- Discounted Gym Membership

Please take the time to look at our excellent Glassdoor and Trustpilot reviews

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Gym membership
- Paid volunteer time
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Maidstone

Reference ID: LBCSA

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