Reception and Hospitality Assistant

6 days ago

Glasgow, United Kingdom Williams Lea Full time

**Reception and Hospitality Assistant**

**Salary**: £21,255 per annum plus company benefits

Location: Glasgow, G1 3PE (with occasional cover in Edinburgh)

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday - Friday, 1 hour unpaid lunch break, rotational shifts between the hours of 8am and 6pm

Work model: Fully onsite due to nature of the role

**Williams Lea seeks a Reception and Hospitality Assistant to join our team**

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

**Purpose of role**

The Reception and Hospitality Assistant is the first point of contact for visitors calling or visiting our client’s busy legal office in Glasgow and is a brand ambassador. Duties include welcoming clients and visitors to the office, handling switchboard calls, organising and preparing hospitality and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach and ensuring a seamless service for clients.

A successful Reception and Hospitality Assistant should have a welcoming and pleasant personality, with the ability to easily build rapport with people. They’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This role requires working in shifts, so flexibility is a plus.

This is a hands-on role and will involve working alongside the team members to deliver an overall exceptional service to our client.

**Key responsibilities**
- Meeting, greeting, and interacting with visitors, tenants and contractors
- Organising and setting hospitality for client meetings
- Updating log-books and schedules
- Processing deliveries
- Ordering, organising and assisting with events
- Trouble-shooting facility problems
- Populating data collection workbooks
- Ensuring that security to the building is maintained in line with guidance and standard operating procedures
- Carrying out the reception training for any cover team members and identifying ongoing training needs for the cover team, liaising with the Team Leader as needed
- Raising any concerns about process, practice or incidents as appropriate
- Actioning any reasonable task instructed by your line manager or property manager

**Personal attributes**
- A personality that lights up all areas of the operation
- Fluent written and spoken English
- An energetic approach that shines through in your work
- A team focused attitude
- Experience using switchboard
- A natural passion and desire to make every visitor smile
- A committed attitude and dedication to creating a memorable guest experience
- Excellent personal presentation

**The Package**:

- Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay.
- Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis.

You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

**Job Types**: Full-time, Permanent

**Salary**: £21,255.00 per year

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Will you be able to reliably commute or relocate to Glasgow, G1 3PE for this job?

Work Location: In person

Reference ID: R231002362

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