Reception & Insurance Clerk

3 weeks ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
To be the first point of contact for clients and carry out a range of reception and administration duties to support the clinical, nursing, and administrative staff of the Small Animal Hospital.

**Main Duties and Responsibilities**-2. Greeting clients and their pets, explaining the hospitals policies and procedures, while displaying empathy, tact and diplomacy at all times.
3. Scheduling appointments and dealing with emergencies efficiently and professionally, ensuring that defined protocols are followed to ensure consistency of service.
4. Working a busy switchboard; transferring calls to the relevant person or department, making appointments over the phone, obtaining relevant information for emergency referrals.
5. Daily use of all Microsoft Office software, practice management system and Zoom calls/messaging.
6. Processing and handling of cheques, cash and credit cards in relation to client and insurance payments.
7. Ensure that balances are settled as promptly as possible. Completing insurance forms and maintain insurance database.
8. Use of initiative and judgement to resolve queries/problems independently with clients and/or insurance companies
9. Assist in the training of new staff and trainee veterinary nurses with regards to both reception and insurance standard protocols.

**Knowledge/Qualifications**

**Essential**
A1 SCQF level 4 or equivalent work-related experience
A2 Knowledge of Microsoft Office software

**Desirable**
B1 Knowledge of Veterinary/Medical terminology

**Skills**
Essential
C1 Accuracy and attention to detail
C2 Excellent IT, numeracy, and literacy skills
C3 Use of initiative and judgement to resolve problems independently and the ability to prioritise a busy workload
C4 Excellent organisational skills
C5 High standard of written and verbal communication skills
C7 Ability to work as part of a team

**Experience**

**Essential**
E1 Relevant experience in a similar customer facing role, such as hospitality, retail or call centre.
E2 Proven record of working in a face pace environment

**Desirable**
F1 Previous experience of working in a doctor, dentist, or veterinary surgery practice
F2 Experience with handling insurance claims
F4 Familiarity with working a busy switchboard
F5 Cash handling experience

**Terms and Conditions**
Salary will be Grade 4, £22,197 - £24,715 per annum pro rata.
This post is part-time (21 hours per week), and open ended.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
3 A flexible approach to working.

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