Housing & Tenancy Support Officer

2 weeks ago

Craigavon, United Kingdom Arbour Housing Full time

**Job Purpose**:
To provide an effective housing management service designed to meet the needs of our tenants and the properties they live in, ensuring that a tailored tenancy support service is delivered. To make an effective contribution to the delivery of Housing Management services which includes arrears management, void management, allocations, tenancy management and tenant engagement.

**Main Duties and Responsibilities**:
1. To provide innovative practical support to tenants and signpost them to appropriate support agencies as necessary.

2. To undertake visits to tenants providing a support service for issues raised and obtaining a suitable outcome through effective communication and an agreed action plan.

3. To signpost and support tenants in relation to issues impacting them and their tenancy with the Association.

4. To develop opportunities for partnership working for the benefit of tenants and communities.

5. To assist and support Tenant Representatives and Tenant Groups at scheme / community level with agreed initiatives.

6. To organise and co-ordinate tenant events / activities for community development / enhancement.

7. Prepare reports following events, evaluate success of events against intended outcomes and detail learning objectives and opportunities for the future.

8. Organise and implement Tenant Groups / Tenants Forum to encourage positive tenant participation and continued engagement within the Association in all areas of service delivery.

9. Supply regular information regarding tenant activities and community development for use on Association’s website and published literature.

10. To maintain accurate records regarding Tenancy Support and Engagement.

11. To embrace and participate in own personal development initiatives, identify training opportunities, to increase skills and knowledge and ensure that objectives and performance targets are achieved.

12. To allocate void properties in accordance with current procedures to ensure compliance with the Common Selection Scheme.

13. To ensure the timely assessment of Transfer Applications, entering Assessments on to our systems and all other associated administration duties in accordance with the required timescales of the Common Selection Scheme.

14. To carry out Tenancy Audits to ensure the efficient management of the Association’s housing stock.

15. To be proactive in managing the impact of welfare reform on Tenants and the Association.

16. To provide advice and information to tenants and others on all tenancy matters, welfare benefits and other housing related queries.

17. To manage arrears cases effectively ensuring that prompt action is taken, including Legal proceedings where necessary, to control and recover outstanding arrears and to ensure rent collection is receipted in-line with DfC and the Association’s targets.

18. To identify tenants falling into arrears and monitor existing cases to ensure that prompt action is taken. To identify trends with rent payments and take proactive action to mitigate risks of rent arrears.

19. To interview tenants with a view to reaching agreements to clear arrears.

20. To initiate and recommend the issue of Notices of Intent and prepare relevant documentation.

21. To act as the Association’s advocate and representative in Court, and to advise where attendance of other staff is appropriate.

23. To ensure that other relevant departments are aware of a proposed eviction.

24. To respond effectively to potential cases of Anti-Social Behaviour in line with Policy and Procedures to ensure neighbourhood sustainability.

25. To manage and deal efficiently and effectively with any complaint received and ensure that a quality service is provided to all tenants.

26. To conduct regular Tenancy Inspections and ensure all conditions of Tenancy are being adhered to and take appropriate action as necessary.

27. To adhere to the Tenants Charter to provide an efficient, effective and professional service to all of the Association’s tenants.

28. To encourage, increase and facilitate all levels of Tenant Engagement within the Association’s housing stock. Promoting inclusion among all our tenants and building stronger communities through engagement and partnership working.

29. Contribute to the team, assisting where required to achieve objectives.

30. To comply with all policies and regulatory requirements, alerting your Manager to any incidents or breaches.

31. To undertake any other tasks and duties within the scope and grade of the post.

The ability to speak, read and write in English is required for this post.

**Job Types**: Full-time, Permanent

**Salary**: £28,900.00-£32,020.00 per year

**Benefits**:

- Company pension
- Flexitime
- Life insurance
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Craigavon: reliably commute or plan to relocate before starting work (required)

**Ed

  • HRjob8896 Project Support Officer

    7 days ago

    Craigavon, United Kingdom Almac Group Full time

    **Project Support Officer** **Location: Craigavon** **Hours**:_37.5 hours Mon-Friday with core hours 10:00-16:00._ **Salary**:Competitive **Business Unit**: Diagnostics **Open To**: Internal and External Applicants **Ref No.**: HRJOB8896 **The Role** Working as part of the Projects team based in our Global Headquarters in Craigavon, you will be...

  • Front of House Receptionist

    4 days ago

    Craigavon, United Kingdom Hannath Full time

    Full time - Monday - Friday - 9am - 5.30 - Temporary position initially 6months - 12months Hannath are looking for a self motivated, pro-active individual with a positive attitude who will do a lot more than just greet clients, customers and answer phones. Whilst industry experience is preferable it is not an essential criteria for this particular...

  • Senior Clerical Officer

    2 weeks ago

    Craigavon, United Kingdom CareerBliss Full time

    MONDAY - FRIDAY 9-5pm36 hours per week Brook Street (UK) Ltd are delighted to be working on behalf of one of the biggest Public Sector Organisation's located in Northern Ireland. Our reputable client is seeking Senior Clerical Officer's to provide administration support within the Post-Primary Behaviour Support Department based in Lurgan.As Senior Clerical...

  • Admin Officer

    4 days ago

    Craigavon, United Kingdom MPA Recruitment Full time

    MPA Recruitment Armagh are working in partnership to assist our client the **Northern Ireland Housing Executive **to recruit a Admin officer for the Craigavon Area. **Main Duties** Posts in the Level 3 grade require staff to undertake a variety of duties ranging from supervision and training, to advice and guidance for the public. In each of the functions...

  • Senior Clerical Officer

    4 days ago

    Craigavon, United Kingdom Brook Street UK Full time

    MONDAY - FRIDAY 9-5pm36 hours per week Brook Street (UK) Ltd are delighted to be working on behalf of one of the biggest Public Sector Organisation's located in Northern Ireland. Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. Our reputable client is seeking...

  • Senior Clerical Officer

    2 weeks ago

    Craigavon, United Kingdom Brook Street UK Full time

    MONDAY - FRIDAY 9-5pm36 hours per week Brook Street (UK) Ltd are delighted to be working on behalf of one of the biggest Public Sector Organisation's located in Northern Ireland. Our reputable client is seeking Senior Clerical Officer's to provide administration support within the Post-Primary Behaviour Support Department based in Lurgan.As Senior Clerical...

  • Senior Clerical Officer

    3 weeks ago

    Craigavon, United Kingdom Brook Street UK Full time

    MONDAY - FRIDAY 9-5pm36 hours per week Brook Street (UK) Ltd are delighted to be working on behalf of one of the biggest Public Sector Organisation's located in Northern Ireland. Our reputable client is seeking Senior Clerical Officer's to provide administration support within the Post-Primary Behaviour Support Department based in Lurgan.As Senior Clerical...

  • Senior Clerical Officer

    4 days ago

    Craigavon, United Kingdom Brook Street UK Full time

    MONDAY - FRIDAY 9-5pm36 hours per week Brook Street (UK) Ltd are delighted to be working on behalf of one of the biggest Public Sector Organisation's located in Northern Ireland. Our reputable client is seeking Senior Clerical Officer's to provide administration support within the Post-Primary Behaviour Support Department based in Lurgan.As Senior Clerical...

  • Senior Clerical Officer

    Found in: beBee S GB - 2 weeks ago

    Craigavon, United Kingdom Brook Street UK Full time

    MONDAY - FRIDAY 9-5pm36 hours per week Brook Street (UK) Ltd are delighted to be working on behalf of one of the biggest Public Sector Organisation's located in Northern Ireland. Our reputable client is seeking Senior Clerical Officer's to provide administration support within the Post-Primary Behaviour Support Department based in Lurgan click apply for...

  • Clerical Officer

    3 days ago

    Craigavon, United Kingdom MPA Recruitment Full time

    MPA Recruitment Armagh are working in partnership to assist our client the **Northern Ireland Housing Executive **to recruit a Clerical officer for the Craigavon Area. Posts in the Level 2 grade undertake a wide variety of tasks with an element of discretion being applied to making decisions within a defined framework e.g., the presentation of information...

  • Sales Support

    Found in: Talent UK C2 - 2 weeks ago

    Craigavon, United Kingdom Armatile Full time

    Are you looking for a career change or a new opportunity for career progression?Are you highly motivated and conscientious with an excellent attention to detail? If you are then a great opportunity has arisen in our fast paced highly successful Sales Support Team at our head office in Armagh. You will be the first point of contact to all our distribution...

  • Office Junior/receptionist

    5 days ago

    Craigavon, United Kingdom Gilford Van Hire Ltd (TFK Group) Full time

    Office Junior Admin support for busy general office. Duties include: Experience would be preferred, a background in office would would be preferable but not essential as training would be provided. Must be able to communicate in English with others effectively and be willing to carry out reception duties on our Van Rental desk. Monday to Friday 0800hrs to...

  • Relief Security Officer

    4 days ago

    Craigavon, United Kingdom OCS Full time

    **About The Role**: **This is a relief security officer role, on a casual basis to cover annual leave and absence to provide cover for several sites as needed. Own transport is required** We have a vacancy for a Security Officer to join our team. You will be responsible for protecting the security and safety of the identified buildings and personnel at a...

  • Office Junior/receptionist

    6 days ago

    Craigavon, United Kingdom Gilford Van Hire Ltd (TFK Group) Full time

    Office Junior Admin support for busy general office. Duties include: Experience would be preferred but not essential as training would be provided. Must be able to communicate with others effectively and be willing to carry out reception duties on our Van Rental desk. Monday to Friday 0800hrs to 1715hrs and when trained overtime on Saturday mornings...

  • HR Officer

    3 weeks ago

    Craigavon, United Kingdom DV8 Fashion Full time

    The HR Officer will be responsible for the following: - Provide a generalist HR service to all employees and managers - Provide a first point of contact for employees on HR-related matters. - Provide support and advice for area managers in day - to - day operations - Support with investigations and disciplinary / appeal hearings as required. - Administer...

  • HR Officer

    4 days ago

    Craigavon, United Kingdom DV8 Fashion Full time

    The HR Officer will be responsible for the following: - Provide a generalist HR service to all employees and managers - Provide a first point of contact for employees on HR-related matters. - Provide support and advice for area managers in day - to - day operations - Support with investigations and disciplinary / appeal hearings as required. - Administer...

  • Transport Officer

    4 days ago

    Craigavon, United Kingdom Down Armagh Rural Transport (DART) Partnership Full time

    1 Manage the day to day operation of the booking system 1.1 be responsible for co-ordinating, planning and booking passenger/group trips 1.2 ensure the database of service users is maintained 1.3 ensure drivers are correctly allocated to each booking 1.4 respond in a timely and accurate manner to all booking enquiries 1.5 liaise daily with drivers and...

  • Clerical Officer

    4 days ago

    Craigavon, United Kingdom Kennedy Recruitment Full time

    Have previous Administration experience? Are you adept at administration tasks involving minute taking of meetings? If so, read on, as we may have just he role for you. **Your Duties**: - Provide administrative support to Regional Asset Management Division to ensure all project related information is properly filed on electronic and paper systems as...

  • Animal Welfare Officer

    Found in: Talent UK C2 - 2 weeks ago

    Craigavon, United Kingdom JMW Farms Ltd Full time

    About usJMW Farms Ltd are one of the UK and Ireland's leading pig producers.Animal Welfare OfficerThe Animal Welfare Officer is responsible for safeguarding the health and welfare of our pigs by ensuring that each of our farm units meet their legal obligations, preventing the spread of animal disease and complying with welfare standards.Key...

  • Shsct data Quality Officer, Band 4

    6 days ago

    Craigavon, United Kingdom Health and Social Care Trust Full time

    **Branch**:Craigavon Area Hospital (SHSCT) **Location**:Craigavon Area Hosp-Beechfield House **Directorate**: Medical Directorate **Salary**: Band 4 (£22k - £25k) **Contract Type**:Permanent **Opening date**: 13/12/22 **Closes**: **Interview Dates**: To be confirmed **Notes**: A waiting list may be compiled for any similar posts that arise over the...