Trade Counter Assistant
2 weeks ago
We are currently looking for a Trade Counter Assistant to join the ADI team in the Liverpool branch This role is a Monday-to-Friday 08:30-17:30 and offers excellent, long-term opportunities to develop a career in customer service, account management, and B2B sales.
As a Branch Assistant, you will provide direct support to customers who buy our security products or services. You will be working in a busy environment where you will manage the sales process, complete orders with good attention to detail, and ensure the sales process delivers high-quality service to our customers. You will also work with other departments at our head office to provide sales support while using your knowledge to advise on our products.
**JOB DUTIES:
- Maintain Existing Customers
- Manage Sales Cycle
- Provide Excellent Customer Support
- Raise Escalations
- Actively upsell and maintain sales volumes
- Deal with multiple tasks - order management, phone queries, stock control
- Learn and understand our products, systems, and procedures Work as a team
**YOU MUST HAVE:
- High School Diploma, or equivalent. Some experience in the field
- Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favorably
- Ability to multi-task
- Excellent communication skills
- Ability to work in a fast-paced, demanding environment
- Ability to work effectively in a team positive attitude
**WE VALUE:
- Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
- Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities
- Strong interpersonal skills
- Ability to work autonomously and collaboratively as part of a team
- Strong desire to learn
**WHAT'S IN IT FOR YOU**
- Stable permanrnt role
- Great work environment
- Excellent company benefits + pension contribution
- Genuine opportunities for progression
- Opportunity to work for a forward-thinking global brand
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