Product Support Specialist
1 month ago
Are you passionate about providing exceptional customer service and solving complex technical issues? Do you thrive in a fast-paced environment where you can make a real impact? If so, we have an exciting opportunity for you to join our client's dynamic team as a Product Support Specialist.
**Responsibilities**:
- Troubleshoot and resolve technical issues related to our products, utilising problem-solving skills and technical knowledge.
- Guide customers through product installations and configurations
- Collaborate with cross-functional teams, including product development, quality assurance and after sales, to identify and escalate critical issues.
- Maintain accurate and detailed records of customer interactions and solutions provided using our support ticketing system.
- Stay up-to-date with product features and improvements to effectively communicate updates to customers.
**Requirements**:
- Proven experience in a technical support or customer service role, preferably in an engineering/manufacturing environment
- Strong problem-solving skills with the ability to analyse and resolve complex technical issues.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts
- Exceptional customer service skills
- Detail-oriented mindset with strong organisational and documentation skills.
- Ability to work independently and collaborate effectively within a team.
**Salary**: £30,000.00-£35,000.00 per year
Work Location: In person
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