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Customer Coordinator

4 weeks ago

Fareham, United Kingdom Blue Arrow Full time

Blue Arrow Derby is proud to be working in partnership with an excellent Supply Chain company who specialise within the Aerospace industry, and they are looking to recruit a **Customer Co-ordinator **to join their team based at one of their customer's sites in Fareham on a full-time permanent basis.

**What will the Customer Co-Ordinator role involve?**
The Customer Account Coordinator is responsible for the management of customer performance reports and KPIs, liaising internally and externally to ensure customer service standards are maintained. This is a great opportunity for someone who is looking to develop within a growing and evolving organisation. You will work in a team environment, whilst also working cross functionally to drive customer service and performance.

**Hours**: Mon-Friday 8am-4.30pm

**Salary**: £26,000

**What duties will you be doing in the Customer Co-ordinator role?**
- The order book management of designated customers; ensuring customer orders are processed accurately and timely.
- Maintaining and running critical shortage reports to identify potential issues within the supply chain to prevent build shortages and delivery failures.
- Maintaining departmental KPIs to enable the performance of the department and highlight any potential trends.
- Attending site meeting to obtain customer data on outputs to ensure stock availability levels are sufficient.
- Support warehouse activities when required.
- Actioning ad-hoc stock requests and creating urgent demands to ensure customers are not impacted and delivery timescales are met.

**What will you bring to the Customer Co-ordinator role?**
- Previous experience of working within a customer facing/account co-ordinator role
- Previous experience working within a fast-paced office environment.
- Knowledge of using ERP / MRP systems
- Some experience of interpreting and managing data and excellent attention to detail
- Intermediate knowledge of Excel; pivot tables, VLOOKUPs, and charts
- Excellent relationship building skills both internally and externally.
- Good verbal and written communication skills

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