Experienced Client Support Agent
1 day ago
**This role is for experienced Client Support agents only. Minimum two years Client Support within the last four years.**
**Zendesk experience is vital. Click Up and Slack experience advantageous.**
**Exceptionally clear spoken and very well written English is vital.**
If you do not meet the above criteria, please do not apply.
**Overview**:
Peter Sage and his team are dedicated to transforming the lives of thousands of people with our life changing, self-development programs and events. We are happy to announce that an exciting opportunity has come up for a Client Support Agent to join us, to engage with our clients and provide them with world-class customer service.
**The Benefits**:
Not only will you be working to help change the lives of thousands of people across the planet, but in the process you will be changing your own life. You will enjoy a comprehensive training program and be working with a hugely supportive, inspiring team of colleagues.We are a fast paced company and thrive by bringing in the right people - working with them to maximize their contribution and zones of genius. You will be a highly valued, key part of our team, with great opportunities to grow within the business. We are rated 4.8/5 on Trust pilot with over 1000 reviews and always strive to improve this.
**Digital Nomad or work from home**
We are a remote company with colleagues all over the world. You would be free to work from any location provided that you have an excellent internet connection and are available at the hours needed. Essentially, your base is your choice.
**About You**:
You should be clearly spoken, enthusiastic, proactive, hard working, friendly and highly capable. You should love working with people and be passionate about helping to resolve clients’ questions and issues. You should be tenacious and have an excellent level of English, both written and spoken with a flexible mindset and a desire to be a strong team player.
**Typical Duties Include**:
- Ensuring our clients receive Service Excellence, always
- Maintaining a positive, empathetic, and professional attitude towards customers at all times
- Working inter-departmentally to solve problems and understand the escalation process
- Act as a resource internally, where needed to assist other teams with issues and/or projects
- Preparing status reports and ticket metrics
- Maintaining SLA’s by prioritizing queue workloads appropriately
- Providing feedback on the efficiency of the customer service process
- Knowing our products to a level where you help clients and provide detailed, informative responses
- Assisting in the development of policies and procedures as needed
- Continually enhancing our support documentation and knowledge base
**Essential Skills**:
- **Zendesk**:
- **Client Support Experience**:
- **Excellent level of spoken and written English**:
- Passion, intelligence and commitment to the role
- Strong team player
- Focussed on the goals of the company
- Ability to stay calm and inspiring when customers are stressed or upset.
- Experience working with customer support
- Pro-active self-starter, willing to find and recommend solutions
- Prior customer service or technical support experience preferred, but not essential
- Ability to cover evening and weekend hours, in line with agreed number of working hours.
**If this is you and you are passionate about joining Team Sage**
**Job Type**: Self Employed Contract - Full-time
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
- Weekend availability
Work Location: Remote
Reference ID: Peter Sage - Client Support Agent
Expected start date: Jan 23
**Job Types**: Full-time, Fixed term contract
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Application question(s):
- You must be self employed
- Do you have Zendesk Experience?
- Do you have more than 2 years of Client Support experience
**Language**:
- Excellent and clear spoken and written English (required)
Work Location: Remote
Reference ID: PS - CSA - JS
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