Receptionist / Care Navigator (17.5 Hours Per Week)

3 weeks ago


Great Baddow, United Kingdom Primary Care Careers Full time

**About the Role**:
Baddow Village Surgery has an opportunity for a receptionist to join our team on a part time basis for 17.5 hours per week on Monday, Wednesday and Friday.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
Baddow Village Surgery is a well-established, semi-rural training practice, located a few miles south of Chelmsford City Centre close to the A12. We are a friendly and forward-thinking GMS practice, with patient care at the heart of what we do.

About us:

- 12,500 patients
- 6 partners and 3 salaried GPs
- 1 ANP, 3 practice nurses and 2 HCAs
- Experienced reception and administration team
- Training practice - 2 GP registrars
- 20% dispensing
- Consistently high QOF achievers
- CQC rating - good for all domains
- Modern, purpose-built surgery
- SystmOne
- Excellent local schools
- Competitive package

**Disclosure and Barring Service Check



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